Description
Job Summary:
We are looking for a Pre-Sales professional to profile customers, using communication skills to transform lives and serve as the crucial link between sales teams.
Key Highlights:
1. Opportunity to use communication skills to transform lives
2. Make a difference in people's lives and restore financial stability
3. Space to develop your career and a dynamic work environment
We are Bravo, the first and largest credit repair company in Europe and Latin America. With over 15 years of experience and operations across 6 countries, we are committed to offering a second chance to individuals facing over-indebtedness. Our mission is to help them settle their debts and regain financial stability and peace of mind.
We are seeking a professional responsible for customer profiling in the **Pre-Sales** role who shares our vision and is willing to lead innovation in debt recovery in Portugal. In this position, you will have the opportunity to use your communication skills to transform the lives of our clients. You will be the crucial link between our sales teams, adding value to our product and ensuring that our prospective clients receive personalized, high-quality service.
If you share our passion for making a difference in people's lives, join our team and become part of the solution for those who need to regain their financial stability and peace of mind.
***Your main responsibilities:***
* Contact our potential customers to confirm they meet the minimum requirements to enroll in our program;
* Manage profiled leads and assign them to the Sales team for onboarding and client acquisition;
* Track your KPIs, including % of profiles completed, number of contact attempts, number of prospects managed, and % conversion to clients;
* Assess whether the quality of the leads we profile meets organizational objectives.
***Who we are looking for:***
* Prior experience as a call center agent is highly valued:
* Customer service skills, analytical ability, and communication skills via telephone calls or digital channels (WhatsApp, email, etc.);
* Basic knowledge of Excel, Spanish, and English;
* Individuals interested in developing their professional career in the commercial field.
***What we offer!***
* **Fixed-term contract directly with us;**
* **Base salary + 12th-month bonus;**
* **Meal allowance.**
* **Highly competitive monthly bonus.**
* **Growth opportunities.** Space to develop your career, a dynamic and continuously evolving environment.
* **Ongoing training.** Training programs to keep your skills up to date.
* **Collaborative work environment.** Work with multidisciplinary teams locally and internationally.
* **Fixed working hours** (Mon.–Fri., 9:00 AM–6:00 PM)
Join our team!