Customer Service Administrator

Description

Job Summary: We are seeking a Customer Service Administrator to ensure excellent service and continuous support, with a focus on customer satisfaction in a dynamic environment. Key Highlights: 1. Excellent customer service and problem resolution 2. Effective management of customer orders and complaints 3. Working in a dynamic and collaborative environment HAVI is a global private equity company specializing in innovation, optimization, and supply chain management for some of the world's most recognized brands. We provide integrated solutions in logistics, supply chain management, packaging, and marketing analytics, helping our clients address the most complex challenges—from product origin to end consumer. Founded in 1974, HAVI currently employs over 10\.000 people and serves clients in more than 100 countries. Our experience and commitment to excellence enable\-us to develop efficient, sustainable, and customer-focused solutions. Join a global organization where people make a difference and contribute daily to the success of some of the world's largest brands. For more information, please visit HAVI.com . We are recruiting a Customer Service Administrator for our Distribution Center in Azambuja Your mission will be to ensure excellent customer service, guaranteeing daily operational oversight, effective order management, and continuous support—contributing to high-quality service and customer satisfaction. This role is ideal for professionals with strong customer orientation, organizational skills, and enthusiasm for working in a dynamic and collaborative environment. **Key Responsibilities:** Ensure a high level of customer service by resolving any issues that may arise. o Correctly manage customer orders, control receipt processes, and maintain sensitivity toward them. This also includes orders from some Spanish restaurants in the Cross Border distribution to customers. o Perform assortment and break-down activities (especially for promotional items) for opening orders. Correctly manage customer complaints. oo Call Center support. Database management Follow procedures (HACCP and various implemented food safety standards) applicable to your own unit. **Qualifications and Competencies:** High school diploma (12th grade) Training in administration / sales or commercial fields Training in warehouse operations and computer tools Intermediate level of English Flexibility and ability to adapt to different tasks Strong communication and interpersonal skills Customer focus, ensuring quality service Stress resistance Results orientation and goal achievement If you match this profile, please submit your application today!