Customer Service Administrator

Description

Job Summary: The Customer Service Administrator ensures excellent service delivery, daily operational oversight, and efficient order management within a dynamic environment. Key Highlights: 1. Excellent customer service and continuous client support. 2. Order and customer complaint management. 3. Work in a dynamic and collaborative environment. Full/Part\-time: Full time Category: Supply Chain Management/Operations City: Lisbon HAVI is a global private equity company specializing in innovation, optimization, and supply chain management for some of the world’s most recognized brands. We provide integrated solutions in logistics, supply chain management, packaging, and marketing analytics, helping our clients address the most complex challenges—from product origin to end consumer. Founded in 1974, HAVI currently employs over 10\.000 people and serves clients in more than 100 countries. Our experience and commitment to excellence enable us to develop efficient, sustainable, and customer-centric solutions. Join a global organization where people make a difference every day and contribute to the success of some of the world’s largest brands. For more information, please visit HAVI.com. **We are recruiting a Customer Service Administrator for our Distribution Center in Azambuja** **Your mission will be to ensure excellent customer service, guaranteeing daily operational oversight, effective order management, and continuous support—contributing to high-quality service delivery and customer satisfaction.** **This role is ideal for professionals with strong customer orientation, organizational ability, and enthusiasm for working in a dynamic and collaborative environment.** **Key Responsibilities:** * Deliver high-level customer service by resolving any issues that may arise. * Correctly manage customer orders, control incoming deliveries, and maintain sensitivity toward them. This also includes orders from some Spanish restaurants in cross-border distribution. * Perform *assorted* and *breaks* (especially for promotional items) for opening orders. * Properly manage customer complaints.oo Call Center support. * Database management. * Follow procedures (HACCP and various implemented food safety standards) applicable to your unit. **Qualifications and Competencies:** * High school diploma (12th grade) * Training in administration / sales or commerce * Training in warehouse operations and computer tools * Intermediate level of English * Flexibility and ability to adapt to diverse tasks * Strong communication and interpersonal skills * Customer focus, ensuring quality service delivery * Stress tolerance * Results orientation and goal achievement **If you match this profile, please submit your application today!**