Job Summary: This role's essential mission is to ensure the facility remains under surveillance and secure for employees and customers, safeguarding the store's assets. Key Highlights: 1. Surveillance and maintenance of facility, employee, and customer security. 2. Monitoring of security systems and response to abnormal situations. 3. Assisting in the management of lost and found items and procedural audits. Join this team with the purpose of Nourishing a Better Life and Caring for the Planet. We build every day, together, with great ambition: to be the preferred brand of our customers, partners, citizens, shareholders, and especially our employees—who are at the heart of our actions. And therefore, we commit to Respect for All, through relationships sustained by openness and closeness. Here, everyone counts. Discover everything we have to offer and join this forward-looking company! **Your Mission:** SUMMARY: This role's essential mission is to keep the facility under surveillance and in secure condition. * Ensure the entire facility (store) remains under surveillance and secure for employees and customers, safeguarding the store's assets; * At shift start, review all incidents from the previous shift and verify all operational systems (fire alarm panel, intrusion alarm panel, CCTV, fire hydrants, roller shutters, and fire doors); * Monitor CCTV camera feeds, remaining alert to all abnormal situations (suspicious customers, entries, and movements of internal and external employees); * Activate necessary resources for emerging situations, following existing manual procedures; * Control and communicate information; * Archive all paper-based records related to processes; * Know all security rules regarding people and property, alert responsible parties in abnormal situations, and prepare reports; * Know the store’s emergency plan and respective intervention teams; * Contact emergency services whenever necessary; * Prepare service reports; * Record key-related activities (key handovers and receipts); * Support the store in managing lost and found items; * Conduct procedural audits (reception manual, perimeter closure, cash registers, SED); * Verify proper operation of fire hydrants—including required RIA purges (minimum semi-annually), roller shutters, fire extinguishers, fire doors, signage, and emergency exits—using company-established checklists; * Comply with standards and procedures defined in the Food Safety Manual concerning cold chain control; * Actively and continuously listen to the customer, promoting new ideas or approaches to enhance satisfaction of their needs. **What We Expect From You:** * Minimum mandatory education level (12th grade preferred); * Knowledge of monitoring systems (CCTV, alarms, access control); * Dynamic, autonomous, and proactive profile; * Strong sense of responsibility and professional rigor; * Good communication and teamwork skills; * Proficiency in Portuguese (spoken and written); * Ability to analyze and make decisions under pressure; * Attention to detail and strong observational skills; * User-level computer literacy; * Availability to work rotating shifts; * Professional security guard card issued by the Ministry of Internal Administration (MAI) (preferred). **What We Offer You:** * Merit-based salary policy; * Health insurance extendable to family members; * 22 + 3 vacation days; * Employee discount; * Annual bonus; * Employee shareholder program; * A close-knit, informal environment that values diversity, equity, and inclusion. ***Commitment to Equality and Diversity*** *At Auchan Retail Portugal, we promote responsible employability through an HR policy grounded in respect for human rights and equal opportunity, regardless of gender, race, color, ethnic or social origin, genetic or physical characteristics, language, religion, or beliefs.*
João Santos
Indeed · HR
João Santos
Indeed · HR
