Summary: This role involves ensuring the operational management of outsourced work accident/Occupational illness case flows to guarantee regulatory compliance, fair workload distribution, continuous processing, and achievement of productivity and quality objectives. Highlights: 1. Ensure regulatory compliance and workload distribution for case flows 2. Utilize workflow management and reporting tools (Excel, dashboards) 3. Opportunity for career growth and professional development **Company Description** **As a professional services company**, Ayming partners with businesses and institutions around the world to unlock lasting value. With a team of over 1,500 experts in Innovation, HR, and Taxes across 14 countries; our three delivery modes are: **consulting services, digital services and managed services**. **Job Description** Ensure the operational management of outsourced work accident/Occupational illness case flows (incoming emails and calls) in order to guarantee: * Compliance with regulatory deadlines. * Fair distribution of workload. * Continuity of case processing. * Achievement of productivity and quality objectives. **Qualifications** * Strong command of workflow management and reporting tools (advanced Excel, dashboards, ticketing systems, workflow management tools). * Ability to analyze workloads and prioritize operational activities. * Knowledge of the work accident/Occupational illness declaration process and key regulatory deadlines. * Clear communication skills, escalation management, and cross\-functional coordination. * Strong attention to detail, responsiveness, and ability to work under pressure in a BPO production environment. **Additional Information** **HR Policy:** * **Unleash your potential** with our Ayming Academy and Ayming Digital Academy! * **Grow your career** with our tailored support programs, My Professional Journey or MoveWithUS. * **Work your way**: enjoy flexibility, inspiring and friendly spaces, with a hybrid work model. * **Connect and celebrate** through events and gatherings all year round (Webinars, “Coffee With” etc.) **Local Benefits:** * Permanent contract * Fixed and variable salary * Coverflex card, allowing you to use your meal allowance (€10\.20/worked day) and access a wide range of flexible benefits * Transport reimbursement up to €40/month * Private health insurance (AdvanceCare) free for you/with participation for your family * Flexible working hours, Monday to Friday * 60% remote work per year * Modern open\-space office in Sete Rios, Lisbon * Career development opportunities in an international environment * A few days of training in France (Levallois) at the beginning of the recruitment \#LI\-TANIA \#LI\-HYBRID
João Santos
Indeed · HR
João Santos
Indeed · HR
