Flemish Speaking Customer Experience Representative

Description

Summary: Join a multicultural team as a Flemish-Speaking Customer Experience Specialist, representing a world-renowned brand in consumer electronics and home appliances, providing top-tier assistance and personalized solutions. Highlights: 1. Serve as the face of a world-renowned leader in consumer electronics 2. Engage in regular workshops and training for skill development 3. Lively, international office environment with modern amenities **Location:** Lisbon, Portugal (Hybrid) **Position Type:** Full\-time (40 hours/week) Do you possess natural communication skills and a passion for assisting others? If you are fluent in Flemish and looking to launch or advance your career in a vibrant, sun\-drenched European capital, we want to hear from you! We are recruiting enthusiastic **Flemish\-Speaking Customer Experience Specialists** to join our energetic, multicultural team in Lisbon. ### **Work Structure** To set you up for success, this position begins with thorough, on\-site onboarding at our contemporary Lisbon facility. Following the initial training period, you will transition to a flexible hybrid arrangement, balancing collaborative office days with remote work from home. In this role, you will serve as the face of a world\-renowned leader in consumer electronics and home appliances, providing top\-tier assistance and personalized fixes to their clientele. **Your Core Responsibilities** ------------------------------ Your primary objective is to represent a household\-name brand, ensuring every customer interaction is smooth, positive, and stress\-free. * **Multi\-Channel Customer Care:** Respond to incoming inquiries from Flemish\-speaking clients via telephone, email, and live chat. Assist with product inquiries, shipping updates, setup guidance, warranty policies, and basic tech support. * **Troubleshooting \& Problem Solving:** Guide customers through step\-by\-step diagnostics for their tech and appliances, or escalate complex issues to specialized technical teams when necessary. * **Information Management:** Meticulously document all customer details, interactions, and resolutions in our CRM system to guarantee seamless follow\-ups and high\-quality service. * **Brand Ambassadorship:** Maintain an in\-depth understanding of the company's product line and core values, embodying professionalism and genuine empathy in every interaction. * **Skill Development:** Engage in regular workshops and training sessions to stay updated on new product releases, software patches, and modern customer service techniques. **Ideal Candidate Profile** --------------------------- We welcome both seasoned customer service professionals and driven newcomers seeking a career change. A positive attitude and excellent communication skills are our top priorities, and we provide complete training to help you succeed. ### **Minimum Criteria:** * **Language Skills:** Native or near\-native fluency in Flemish (C1/C2 level), paired with a professional working proficiency in English (B2 level) for team collaboration. * **Residency:** Currently living in Lisbon, or fully prepared to manage your own relocation to Portugal. * **Communication Style:** Superb verbal and written skills, marked by patience, an empathetic tone, and a focus on finding solutions. * **Tech Savviness:** Comfortable multitasking across multiple software programs, internal messaging apps, and CRM databases. ### **Preferred (But Not Required):** * Background in retail, hospitality, call centers, tech support, or general customer service. * A personal interest in consumer tech, smart home devices, or modern household appliances. **Shift \& Schedule** --------------------- * **Hours:** 40 hours a week (8 hours per day, 5 days a week). * **Daily Shift:** 08:00 to 17:00\. * **Lifestyle:** Enjoy a stable, predictable daytime schedule that leaves your evenings free to experience Lisbon's incredible culture and nightlife. **Compensation, Perks \& Benefits** ----------------------------------- We provide a competitive financial package designed to offer peace of mind while rewarding your daily performance: * **Base Salary:** €1,400 gross per month, distributed 14 times a year (includes standard local summer and Christmas bonuses). * **Language Allowance:** An extra €150 monthly premium for utilizing your specialized Flemish skills. * **Performance Incentives:** Up to €100 monthly bonus based on hitting quality and efficiency metrics (KPIs). * **Meal Allowance:** €7 per day worked, adding roughly €140–€150 net to your monthly take\-home pay. * **Healthcare \& Insurance:** Comprehensive private health and life insurance starting from your first day. * **Career Advancement:** Defined internal pathways to step up into leadership or specialized roles (such as Team Leader, Quality Specialist, or Corporate Trainer). * **Work Culture:** A lively, international office environment featuring modern amenities, regular team activities, and a welcoming community. ### **Important Relocation Notice** Please note that this position **does not include a relocation package**. Applicants currently living outside of Portugal must be entirely self\-sufficient in organizing, executing, and financing their own travel, initial housing, and moving logistics to Lisbon. **How to Apply** ---------------- Ready to embark on a new professional journey in Lisbon? Click **Apply Now** to submit your current resume (please ensure your CV is written in English).