Call Center Operator

Description

Job Summary: We are seeking a Call Center Operator to be the first voice of SolarTécnica, qualifying leads and scheduling visits with high professionalism and discipline. Key Highlights: 1. Being the company's first voice, conveying confidence to the customer. 2. Work focused on lead qualification and commercial appointment scheduling. 3. A culture that values responsibility, rigor, and continuous learning. ***About Us*** SolarTécnica is a premium Portuguese solar energy company experiencing national growth. We work with families and businesses investing in efficiency solutions for savings, energy autonomy, and energy protection. We install solar panels, batteries, anti\-blackout systems, heat pumps, and integrated energy solutions — turnkey, with our own methodology, dedicated support, and technical standards. As an SME with annual revenue between €10–15 million, we are professionalizing all operational areas to scale and sustainably meet rising demand for our services. The position we are opening today is part of this plan: growing with the right people, clear processes, and a strong culture. ***What You’ll Do*** **You will be the first voice the customer hears from SolarTécnica. Your role is to qualify, schedule appointments, and make the customer feel they are in the right hands — on every call.** **■** Receive and place calls with a high standard of courtesy, clarity, and professionalism **■** Qualify leads received from marketing (Meta Ads, Google Ads, forms, WhatsApp) **■** Schedule technical visits and diagnostics in coordination with Planning and the Commercial team **■** Reactivate inactive leads and dormant accounts using validated scripts **■** Record all interactions in Bitrix24 with tags, next steps, and follow-up dates **■** Adhere to defined contact cadences (D0, D1, D3, D7\) **■** Achieve daily and weekly metrics for calls, effective contacts, and appointments scheduled ***The Profile We Seek*** We do not require identical industry experience — we train you on everything specific to us. We do require: **■** Voice and diction: you convey confidence on the phone, without hesitation **■** Resilience: making calls is your core activity; the phone does not intimidate you **■** Process discipline: you follow the script but adapt intelligently **■** Speed of data entry: you can speak and record simultaneously without losing the customer **■** Clear, professional spoken Portuguese appropriate for the Portuguese customer **■** Proficiency in computer use, email, basic Excel, and CRM **Bonus (non-eliminatory):** **■** Call center experience (outbound or inbound) **■** Experience in lead qualification or commercial appointment scheduling **■** Familiarity with Bitrix24 or another CRM ***What We Are Not Looking For*** To ensure transparency from the outset, this role is not suitable for: **■** Those who avoid the phone or treat calls as a secondary task **■** Those who give up after the first objection and end the call without diagnosis **■** Those who fail to record information in the CRM or leave critical data outside the system **■** Those who blame the lead before reviewing their own approach Our culture is clear: we value responsibility, rigor, continuous learning, respect, and teamwork. We hold high expectations because we also provide methodology, training, and real growth opportunities. ***What We Offer*** At SolarTécnica, high expectations go hand-in-hand with methodology, training, clear goals, and genuine growth potential. **■** Base salary: €1000 \+ €158.33 in monthly installments \= €1158.33 (review scheduled after 6 months, subject to performance) **■** Meal allowance: €10.45/day via card \= €229.90/month **■** Health insurance for employee and immediate family, effective after probationary period **■** Access to psychotherapy and/or professional psychological support fully covered by the company (upon employee request) **■** Performance bonuses: up to €250/month based on clear KPIs — number of calls/day, effective contact rate, appointment scheduling rate, recording quality **■** Equipment: fully equipped workstation with professional headset and CRM-integrated calling system **■** Contract: permanent contract, confirmed after probationary period **■** Training: structured internal program — SolarTécnica scripts, telephone approach techniques, objection handling, Bitrix24 system **■** Real career progression: **→** Call Center Operator → Senior Operator (6–12 months) **→** Senior Operator → SDR (12–18 months) **→** SDR → Inside Sales / Commercial (based on profile and opportunity) **■** Workplace location: SolarTécnica Headquarters — Marinha Grande **■** Working hours: Monday to Friday, 9:00–18:00, with 1-hour lunch break ***How to Apply*** **Send your CV and complete your application via the link: https://solartecnica.bitrix24\.site/cv/** Salary: €1,000.00 – €1,200.00 per month Work Location: On-site