French Speaking Customer Support Representative

Description

Summary: Join a global digital payments leader as a French-Speaking Customer Success Specialist, guiding users through digital payment ecosystems and ensuring seamless, protected transactions. Highlights: 1. Opportunity to kickstart a long-term corporate career in Fintech 2. Comprehensive, fully compensated training program provided 3. Lead users through the digital payment ecosystem * **Location:** On\-site (Main Operational Center, Lisbon, Portugal) * **Sector:** Global Digital Payments \& Financial Technology Kickstart your career path within the fast\-growing financial technology sector! We are actively seeking motivated **French\-Speaking Customer Success Specialists** to join our main operational team in Lisbon, Portugal. In this role, you will represent a world\-renowned leader in online payment systems, acting as the vital connection point for clients interacting with financial platforms. This is an exceptional opportunity to establish a long\-term corporate career in Fintech while experiencing the rich culture of Portugal's lively capital. ### **Your Core Responsibilities** In this position, your daily duties reach far beyond standard customer support. You will play a crucial role in leading users through the digital payment ecosystem, ensuring each transaction remains seamless and fully protected: * **Omnichannel Customer Care:** Assist French\-speaking users via phone, email, and live chat with inquiries regarding digital wallets, identity validation, and payment processing. * **Analytical Troubleshooting:** Manage complex billing questions and technical platform glitches, delivering fast and accurate resolutions. * **Security \& Compliance:** Rigidly adhere to financial safety mandates and regulatory protocols to defend private data and verify transaction integrity. * **Global Collaboration:** Work in tandem with an international staff, using your English language skills to communicate with internal technical specialists and corporate management. * **Performance Metrics:** Consistently meet performance benchmarks (KPIs) to uphold premium service levels and encourage brand loyalty. ### **Candidate Profile** We prioritize a strong work ethic, reliability, and excellent interpersonal skills over direct industry experience. No background in fintech or financial services is required, as we set you up for a successful transition with a comprehensive, fully compensated training program. **Minimum Requirements:** * **Language Proficiency:** Native or bilingual fluency in both written and spoken French, alongside an upper\-intermediate command of English (B2 level minimum) for corporate training and internal communication. * **Growth Mindset:** A true desire to develop your skills and build a long\-term career track within the digital finance sector. * **Professional Dependability:** A highly punctual, responsible professional who is dedicated to supporting both clients and team members. * **Tech Savviness:** Complete comfort operating across multiple software systems and a natural agility when adopting new digital platforms. ### **Compensation, Perks \& Benefits** We offer a structured, highly competitive compensation program designed to support your financial security and professional development: * **Base Salary:** €930 gross per month, issued 14 times per year (inclusive of traditional local summer and Christmas bonus distributions). * **Attendance Bonus:** An additional €65 gross monthly incentive to reward flawless punctuality and operational reliability. * **Meal Allowance:** €7\.63 per day worked, distributed via a dedicated corporate food voucher card. * **Career Advancement:** Transparent internal promotion pathways to transition into Senior Specialist, Quality Assurance, or corporate leadership positions. ### **Comprehensive Relocation Support** For candidates moving to Portugal from abroad, our dedicated mobility team ensures your transition is entirely simple and stress\-free: * **Company\-Managed Housing:** Move straight into a rent\-free private bedroom within a fully furnished corporate apartment, entirely removing the challenge of navigating the local rental market. * **Travel \& Admin Assistance:** Receive 100% financial coverage for your flight to Lisbon alongside hands\-on help from our experts to manage local bureaucracy (including securing your Portuguese tax number \[NIF] and social security registration). ### **Life in Lisbon** Lisbon is widely celebrated as one of Europe's premier destinations for young professionals. Blending spectacular historic architecture, a renowned culinary scene, and immediate proximity to beautiful Atlantic coastlines, the city provides the perfect balance of career advancement and a relaxed, sun\-filled lifestyle. ### **How to Apply** If you are ready to launch your fintech career in beautiful Lisbon, select **Apply Now** and forward your current CV written in English today!