Customer Service Technician

Description

Job Summary: The Customer Service Technician is the direct point of contact between the company and its customers, focusing on clarifying doubts and resolving issues with empathy and efficiency. Key Highlights: 1. Integration into a young and dynamic team 2. Development of soft skills such as emotional intelligence and resilience 3. Holistic and cross-functional understanding of the entire company #### **About Biscuit International** **Biscuit International** is the European leader in manufacturing private-label biscuits and bread substitutes, with a legacy of over 400 years of expertise in creating delicious, high-value-added products. Our solid market knowledge, extensive geographical coverage, diverse portfolio, and highly qualified team enable\-us to deliver an unparalleled experience and value to our customers and partners. With **30 production facilities and more than 5\.000 employees across Europe**, our people are at the heart of our success. They share our values of quality, innovation, and service excellence, contributing to our reputation as a trusted partner for customers and colleagues alike. At Biscuit International, we prioritize training and employee well-being, fostering a collaborative work environment that supports personal development. This commitment to excellence guides us in delivering high-quality products and services. #### **About the Role** Reporting to the Customer Service Manager, the Customer Service Technician serves as the direct point of contact between our company and its customers, with the primary mission of clarifying doubts and resolving issues with empathy and efficiency. This role carries a highly dynamic and strategic component critical to customer retention, where organization and the ability to remain calm under pressure are essential to ensuring a highly positive customer experience. #### **Your Future Responsibilities** **Customer Service** * Order entry * Invoicing and email delivery of invoices to customers * Verification / issuance of debit notes * Digital (document scanning) and physical archiving #### **Are You Our Ideal Candidate?** What we seek in this professional: * Secondary education * 1\-2 years of experience in similar roles * Experience in B2B (Business\-to\-Business) environments * Prior experience in invoicing (preferred) * English language proficiency * Knowledge\/experience with SAP system * Proficiency in Excel #### **What We Offer** * Integration into a young and dynamic team * A well-established onboarding process * Meal allowance via Coverflex card #### **Why This Opportunity Is Right For You** * Development of soft skills, including emotional intelligence, resilience, empathy, and active listening; * Holistic and cross-functional understanding of the entire company; * Dynamism: every day is different and challenging. #### **Our Recruitment Process** We carefully review each application. After initial screening, here’s what you can expect: * An initial interview with a Human Resources Specialist; * A second interview with the Customer Service Team Lead #### **Are You Interested in This Position? We Look Forward to Meeting You!**