Job Summary: We are seeking a Store Manager to lead an SMASHED BURGER unit, ensuring operational excellence, team management, and outstanding customer experience. Key Highlights: 1. Global leadership and management of the unit 2. High-responsibility role with significant impact 3. Opportunity for professional growth and development We are a leading Brazilian SMASHED BURGER brand and are looking for a **Store Manager** to lead one of our units and ensure day-to-day operational excellence. This is the most critical position within the unit. We seek a leader with strong organizational skills, a strong sense of responsibility, and a results-, people-, and customer-experience-oriented mindset. The Store Manager will be responsible for ensuring the smooth overall operation of the store, leading the team, monitoring KPIs, maintaining brand operational standards, and directly influencing the quality of the customer experience delivered. **Key Responsibilities** * Ensure full unit operation, maintaining organization, operational pace, and adherence to brand standards * Lead, develop, and supervise the store team * Ensure service/product quality and customer experience * Monitor operational KPIs, including sales, customer reviews, delivery times, operational errors, and team productivity * Ensure compliance with store opening, operating, and closing procedures * Supervise cleanliness, organization, food safety, and internal standard compliance * Manage receipts, storage, product expiry dates, and proper stock control * Manage staff scheduling, breaks, attendance, and unit operational needs * Identify issues, act promptly, and implement corrective actions * Collaborate closely with the operations management team to continuously improve store performance * Ensure operational discipline, team conduct, and a positive work environment **Ideal Candidate Profile** * Prior experience in store, restaurant, or food service operations management * Leadership profile, maturity, and decision-making ability * Strong sense of responsibility and commitment to results * Excellent communication and team management skills * Organized, disciplined, and detail-oriented * Ability to work under pressure while maintaining operational control * Practical, proactive, and owner-minded attitude * Availability for rotating shifts, including evenings, weekends, and holidays **Requirements** * Previous experience in foodservice, preferably in high-volume operations * Experience leading teams * Familiarity with store operational routines * Proficiency in operational control, scheduling, and KPI monitoring * Full availability for all working hours * Residence with convenient access to the unit location * Intermediate or higher level of English, sufficient for daily communication with customers and team when required **Preferred Qualifications** * Experience with organized restaurant chains or fast-food brands * Experience focused on performance metrics * Ability to train teams, enforce standards, and maintain operational consistency * Orientation toward operational excellence and customer satisfaction **What We Offer** * Integration into a growing group * A high-responsibility role with direct impact on unit results * Opportunities for professional growth and development * Close support from the operations management team * A dynamic, challenging project with room for advancement Compensation: €1,400.00 – €1,800.00 per month Benefits: * Meal card/voucher * Transportation allowance Work Location: On-site
João Santos
Indeed · HR
João Santos
Indeed · HR
