Service Desk Technician

Description

Job Summary: Milestone is seeking a Service Desk Technician to join a client in the Telecommunications sector to provide support and resolve incidents. Key Highlights: 1. Integration into an experienced and ambitious team 2. Continuous training and career development opportunities 3. Innovative culture focused on technology **Service Desk Technician** Milestone is looking for a colleague with experience as a Service Desk Technician to join a client in the Telecommunications sector in the Lisbon or Covilhã area. **What We Value:** · Completed secondary education (12th grade) or higher; · Experience with Linux and/or Windows operating systems from an advanced user perspective; · Experience using Active Directory; · Experience with remote access tools; · Knowledge of mobile devices; · Strong communication skills with customers; · Proactivity, resilience, quality focus, and precision; · Capacity for innovation and continuous improvement; · Valid Portuguese driver's license; · Hybrid work model; · Shifts from 8 a.m. to 11 p.m., 7 days per week; · Good command of English, both spoken and written; · Residence in the Lisbon or Covilhã area. **Your Mission:** · Deliver Service Desk services using various ticketing tools such as CRM One, CA SD, HP SM, etc., to handle, troubleshoot, resolve, or escalate incidents, requests, and changes; · Provide IT/SI/Telco support and remote IT support using DTM for clients with managed services; · Monitor registered tickets (incidents/requests/changes) to ensure SLA compliance; · Ability to work independently in high-stress environments and sometimes without immediate support. **What You’ll Find:** * Top-ranked happiest company in Portugal according to the Happiness Works Portugal study, 2025. * People’s Choice award winner at the Wellbeing Awards 2025. * A people-centered management strategy focused on employee wellbeing; * Integration into an experienced and ambitious team; * Continuous training and career development opportunities; * Competitive remuneration aligned with responsibilities; * Innovative culture focused on technology. If this resonates with you, please share your **CV** with us at **jobs.technology@milestone.pt**, quoting reference **MLSTSDLC11520260707**. "Tomorrow is made of everything we are made of and we can't wait to take you there!" Compensation: €930.00 – €1,119.21 per month Work Location: On-site