IDONIC is a Portuguese company with over 19 years of experience operating in the field of new technologies, dedicated to the continuous innovation of integrated systems for attendance control, access management, security, and identification. Specialists in developing proprietary software, we address organizational needs with comprehensive and versatile solutions, distinguished by our professionals’ dedication, the quality of our services, and adaptability to each company’s specific reality. **Responsibilities:** Provide technical support to users, resolving issues related to software and hardware; Diagnose problems and deliver effective solutions; Maintain accurate records of all user interactions; Ensure customer satisfaction through professional and courteous service. **Requirements:** Academic qualification or proven experience in Information Technologies or related fields (Experience in this area is preferred); Excellent communication skills and the ability to explain technical procedures clearly and simply; Strong sense of responsibility and ability to work collaboratively in a team; Willingness to undertake occasional travel; Availability for immediate start. **We offer:** Employment contract; Opportunities for professional development within a continuous learning environment; Initial and ongoing training; The chance to work alongside a dedicated, technology-passionate team; Competitive remuneration commensurate with demonstrated experience. If you are interested in this opportunity, please send your updated CV and a motivation letter by email, quoting reference TIHLX-2025. **Note:** Only shortlisted candidates will be contacted for interviews.