Job Summary: The professional will ensure a personalized and effective welcome to customers, managing their needs and guaranteeing their total satisfaction through relational service. Key Highlights: 1. Personalized and relational customer welcome 2. Autonomous management of customer needs and conflicts 3. Focus on total customer satisfaction #### **Store: Sintra** #### **Your day\-to\-day** * Ensure excellent customer welcome at any service point; * Welcome customers at the Welcomer in a personalized manner, adapting communication and service to each customer type, promoting more relational and less transactional service; * Identify customer needs, providing simple information on product availability and location, order status, store services or procedures; * Receive SPV customers, initiating repair processes and spare parts requests, while knowing the procedures and Saveo tool; * Manage the store's CRM autonomously, offering the appropriate solution for each customer situation and ensuring contact with respective store departments when necessary; * Organize tasks considering customer traffic peaks, always prioritizing Customer Service; * Manage customer waiting situations autonomously and effectively, handling customer conflicts and contributing to their total satisfaction. #### **Who we are looking for** * Educational qualification equivalent to 12th grade; * Professional experience of 1 to 2 years; * Good user-level computer skills; * Passion for customers and their needs; * Interpersonal and teamwork skills; * Stress resistance; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What we offer** * Integration into a multinational company with competitive salary and variable remuneration, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well\-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, it offers a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live by a Human First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
