Job Summary: Customer service professional focused on personalization, problem resolution, and organization to ensure full customer satisfaction in-store. Key Highlights: 1. Focus on customer welcome and personalized service 2. CRM management and resolution of customer waiting situations 3. Teamwork, proactivity, and sense of responsibility #### **Store: Almada** #### **Your Day-to-Day** * Ensure a warm customer welcome at any touchpoint; * Greet customers at the Welcomer in a personalized manner, adapting communication and service to each customer type, promoting relational rather than transactional service; * Identify customer needs, providing simple information about product availability and location, order status, store services or procedures; * Serve SPV customers, initiating repair processes and spare parts requests, while being familiar with Saveo procedures and tools; * Manage the store’s CRM independently, offering the appropriate solution for each customer situation and coordinating with respective store departments when necessary; * Organize tasks according to customer traffic peaks, always prioritizing customer service; * Independently and effectively manage customer waiting situations, handling conflicts with customers to ensure their full satisfaction. #### **Who We’re Looking For** * Educational qualification equivalent to 12th grade; * Professional experience of 1–2 years; * Good user-level computer skills; * Genuine interest in customers and their needs; * Interpersonal and teamwork aptitude; * Stress resistance; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What We Offer** * Integration into a multinational company with competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
