Summary: The Customer Success Analyst ensures exemplary customer support across multi-channels, helping traders make better decisions through clear market insights. Highlights: 1. Ensuring exemplary customer support across multi-channels 2. Helping customers with trading and administrative issues to full resolution 3. Being anticipatory and informative with the customer base The Customer Success Analyst will be responsible for ensuring that our global client base received an exemplary standard of customer support across multi\-channels – via email, phone and live chat. Who we are Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and a fairer approach to trading. Since 2014, we’ve grown into a market\-leading, low\-cost broker with our headquarters in London and offices across Europe, South Africa, Asia\-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide. Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first. Your team Our London office is our headquarters, located in the heart of East London and surrounded by plenty of great places to eat and explore. The office offers a modern working environment with spacious communal areas, a bike shed, and showers. We also have a rooftop terrace that the team makes the most of during the summer \- whenever we’re lucky enough for a bit of sun! **Our commitments to each other****We have each other’s backs** There when we need each other the most. **We challenge each other** Be more creative, more curious, more bold **We thrive together** Taking our work to the next level **We form strong bonds** Through team building and social events **We don’t judge** Instead, we teach and are open to learning **We step up** Taking ownership and supporting each other to do the same Key Responsibilities* Help customers with their trading and administrative issues to full resolution in a pro\-active manner to ensure customer experience remains positive. * Be aware of financial market news and upcoming events to be anticipatory and informative with the customer base to deliver a higher\-than\-expected service. * Update all records of client interactions in the CRM and associated systems throughout the day and to departmental standard. Ensure that you act with adherence to all relevant regulatory requirements. * **Requirements** * Previous experience in working in the financial services sector * Fluency in English and German * Knowledge or demonstrated interest in the CFD/FX/online trading space. Previous experience working for a CFD Broker or similar is desirable. * **Benefits** * Competitive salary, and discretionary annual bonus. * Private healthcare. * Active Lifestyle allowance. * Annual leave above minimum entitlement. * Up to 3 weeks allowance to work in any location.
João Santos
Indeed · HR
João Santos
Indeed · HR
