Clerk-Front Desk

Description

Summary: Handle all guest check-in/check-out procedures, payment processing, respond to guest inquiries, coordinate with housekeeping, and provide hotel information. Highlights: 1. Build and maintain professional communication with guests. 2. Deliver high-quality hospitality and service. 3. Work as part of a world-renowned hospitality brand. **Additional Information** **Job Number**26088163 **Job Category**Rooms \& Guest Services Operations **Location**Avenida dos Combatentes 45, Lisbon, Portugal, Portugal, 1600\-042 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Position Overview Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all payment types, including room charges, cash, checks, debit cards, and credit cards. Handle all check-outs, including resolving late charges and disputes. Respond to, record, and process guest phone calls, messages, requests, questions, and concerns. Coordinate with housekeeping to monitor readiness for check-in. Inform guests and visitors of parking procedures and dispatch bell staff or valet staff as needed. Provide guests and visitors with information about the hotel and local area. Prepare daily reports (e.g., arrivals, departures), verify special requests, and ensure report accuracy. Complete designated cashier and reconciliation reports in the computer system. Cash guest personal checks and traveler’s checks. Count the bank at the beginning and end of each shift. Balance and reconcile receipts per accounting specifications. Comply with all company safety and security policies and procedures. Adhere to company policies and procedures. Ensure uniform and appearance are clean and professional. Welcome and express appreciation to all guests in accordance with company standards. Anticipate and address guest needs. Communicate clearly and professionally with others. Build and maintain positive relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors. Preferred Qualifications Education: High school diploma or equivalent (GED) Related Work Experience: No related work experience required Supervisory Experience: No supervisory experience required Licenses or Certifications: None *Marriott International is an equal opportunity employer committed to welcoming and providing opportunities to all individuals. We actively foster an environment where every associate’s background is valued and respected. Our greatest strength lies in the rich fusion of diverse cultures, talents, and experiences among our associates. We are committed to eliminating discrimination on any basis, including disability, veteran status, or any other basis protected by applicable law.* Marriott Hotels strive to maintain the comfort of approachable spaces worldwide, drive innovation at every opportunity, and elevate hospitality. As a member of Marriott Hotels, you will be expected to uphold the promise of “Always the Best Hospitality” as a Host. Will you join us in delivering thoughtful, heartfelt, and forward-looking service — preserving and advancing our enduring company spirit? Explore career opportunities at Marriott Hotels, recognized globally as the epitome of hospitality. Joining Marriott Hotels means becoming part of Marriott International’s brand portfolio. **A place where you can do your best work, achieve your goals, join an outstanding global team, and become the best version of yourself.** JW Marriott is one of Marriott International’s luxury brands, with more than 100 beautiful hotels and resorts located in major cities and distinctive resort destinations around the world. At JW Marriott, associates come first. Because when associates thrive, guests thrive. JW Marriott associates are confident, innovative, sincere, intuitive, and embody the spirit of J. Willard Marriott, the brand’s namesake founder. At JW Marriott, you can become part of a community, experience genuine camaraderie with diverse colleagues, and enjoy a work experience unlike any other. JW Marriott offers training, career development, and recognition opportunities within a luxurious environment focused on holistic well-being — a place where you can pursue your passion. We believe that to deliver exceptional hospitality to guests, we must first care for our associates. That is JW Treatment™. Joining JW Marriott means becoming part of Marriott International’s brand portfolio. **A place where you can do your best work, achieve your goals, join an outstanding global team, and become the best version of yourself.**