Claims Assistant (m/f/d)

Description

Job Summary: DEKRA is seeking a Claims Assistant to handle customer service, opening and managing claims processes, and providing administrative support. Key Highlights: 1. Telephone support and referral 2. Opening and management of claims processes 3. Collaborative work environment and career progression Lisbon, PT, 1800\-218 **Area of activity:** Claims, loss adjustment, and road safety **Experience level:** Experienced Professional **Employment type:** Permanent contract **Full-time/Part-time:** Full Time **Weekly working hours:** 39 **Remote work:** Hybrid **Req ID:** 5256 **Publication start date:** 24/04/2026 **Join DEKRA – A safer world starts with you!** **DEKRA is the global leader** in technical services, certification, and consulting. Present in **over 60 countries with more than 40\.000 employees**, our commitment is clear: **to be the global partner for a safer, protected, and sustainable world**. In Portugal, we have been present since 1991, offering technical, consulting, and management solutions for the automotive and insurance sectors. Currently, **we are looking for a new talent to strengthen our Lisbon team**: **Claims Assistant (m/f/d)** **Your responsibilities will include:** * Telephone support and referral; * Opening claims processes (recording in the management software); * Requesting confirmation of coverage; * Scheduling expert inspections; * Managing the digital archive; * Handling original mail and the corresponding physical archive; * Processing claims payment orders; * Providing clarifications related to claims processes. **What we are looking for:** * Minimum qualification: Completion of secondary education (12th grade); * Prior experience in similar roles; * Customer orientation (external and internal) and results- and goal-driven mindset; * Strong cooperative skills and team spirit; **What we offer you:** * Attractive salary package; * Hybrid work model; * Health insurance; * Career progression opportunities; * Positive work environment and collaborative culture. **At DEKRA, we invest in people. With you, we aim to go even further.** **DEKRA, on the safe side!** At DEKRA, we commit to **equal opportunity** and value diversity. This position is also open to persons with a disability degree equal to or greater than 60%, as defined by Law No. 4/2019\.