Application Support Analyst / 3rd Line

Description

Job Summary: We are seeking a 3rd Line Application Support Analyst for the banking sector, focused on application and operational support, monitoring, alert management, and process improvement. Key Highlights: 1. Application and operational support in the banking sector 2. Analysis and resolution of technical/functional incidents 3. Development of automation solutions for operational efficiency About the Company At Sourcing Trust, we are committed to delivering innovative, reliable, and customized technology solutions that empower businesses to thrive in a rapidly evolving digital landscape. With a focus on excellence, integrity, and collaboration, we build lasting partnerships by understanding the unique needs of each client and providing specialized support across all phases. Our team is dedicated to fostering a positive and inclusive work environment where every employee's contribution is valued, encouraging continuous growth, learning, and shared success. Join us and become part of a passionate organization driven by innovation and excellence. About the Role We are seeking a 3rd Line Application Support Analyst for the banking sector to ensure application and operational support, maintaining service levels and analyzing/resolving incidents in both technical and functional contexts. This role combines monitoring, alert management, process improvement, and development of automation solutions to strengthen service control and operational efficiency. Requirements At least 5 years of experience in similar application support roles. Strong experience in application and operational support to maintain service levels. Experience in monitoring and alert management. Ability to develop tools and automation solutions for service management and control. Experience in analysis and resolution of internal/external, technical/functional incidents and problems. Ability to understand and internalize application workflows and perform functional analysis. Experience in analysis, documentation, and continuous improvement of internal processes and tools. SQL knowledge. Knowledge of AIX/Linux operating systems from a user perspective. Strong combination of technical and functional skills. Intermediate/advanced scripting knowledge, such as Shell/Bash and Python. Work Model Support during standard business hours. Rotational remote night coverage with other team members. Night coverage is always remote; no physical presence is required during nighttime. If an issue cannot be resolved remotely, an on-site visit may be required. During weeks of night coverage, work is 100% remote. **During weeks without night coverage, the model is hybrid:** 3 days per week in the office. **Send your CV to:** with subject line "IT\_ASA". **Join us:** \#BecomeATruster **You can find the original job posting at:** https://www.itjobs.pt/oferta/513286/application\-support\-analyst\-3rd\-line