Front Office Manager

Description

Job Summary: The Leonardo Hotels is seeking a dynamic and experienced Front Office Manager to lead the front desk team, ensuring excellent service and guest satisfaction. Key Highlights: 1. Lead and motivate the front desk team, fostering a positive environment. 2. Ensure maximum guest satisfaction through excellent service. 3. Opportunity to join an expanding international hotel brand. DESCRIPTION **Front Office Manager \- Leonardo Hotels** ------------------------------------------- The Leonardo Hotels is seeking a dynamic and experienced **Front Office Manager** to join our esteemed team in Portugal. If you are passionate about hospitality and leadership, and have a proven track record in front office operations management, this is the perfect opportunity for you! **About Leonardo Hotels:** Leonardo Hotels is a rapidly growing European hotel brand, renowned for its exceptional hospitality, modern design, and service that anticipates our guests’ needs. We are committed to creating memorable experiences and cultivating a positive, collaborative work environment for our team. **Your Mission:** As Front Office Manager, you will be the backbone of our front desk operations, ensuring every guest receives excellent service from the moment they enter the hotel until their departure. You will lead a dedicated team, optimize front desk processes, and ensure the highest quality standards are maintained in all interactions. **Key Responsibilities:** * **Team Leadership:** Lead, motivate, and support the front desk team, promoting a positive and collaborative work environment. Foster harmony between the front desk team and other hotel departments. * **Operations Management:** Supervise all daily front desk operations, including check\-in, check\-out, reservations, telephone assistance, and handling special guest requests. * **Guest Satisfaction Assurance:** Ensure maximum guest satisfaction by proactively resolving any issues or complaints and efficiently and courteously meeting guest needs. * **Planning and Organization:** Schedule shifts and working hours for the front desk team, ensuring adequate coverage and optimal resource allocation. * **Quality Control:** Ensure accommodations meet Leonardo Hotels’ rigorous quality standards, policies, and procedures. Monitor and manage any incidents related to facilities and services. * **Training and Development:** Identify team training needs and implement development programs to enhance skills and knowledge. * **Interdepartmental Collaboration:** Work closely with other departments (e.g., Housekeeping, F\&B, Maintenance) to ensure a seamless and flawless guest experience. * **Reservation and Revenue Management:** Assist in occupancy rate management and hotel revenue maximization, in coordination with the Sales and Marketing team. * **Procedure Implementation:** Ensure adherence to all standard operating procedures (SOPs) and company policies. **What We Are Looking For:** * **Experience:** Minimum of 4 years’ proven leadership experience in front office roles within a hotel environment. * **Leadership Skills:** Exceptional ability to lead, inspire, and develop a team. * **Customer Focus:** Genuine passion for hospitality and unwavering commitment to guest satisfaction. * **Communication Skills:** Excellent verbal and written communication skills in Portuguese. English proficiency is a strong advantage. * **Problem Solving:** Strong problem-solving and decision-making abilities under pressure. * **Organization:** Excellent organizational and time-management skills. * **Technical Knowledge:** Familiarity with hotel property management systems (PMS) and other relevant tools. * **Attitude:** Proactive, positive, and possessing a strong work ethic. **What We Offer:** * Opportunity to join an expanding international hotel brand. * A dynamic and challenging work environment. * Potential for career growth and development. * Competitive salary package and attractive benefits. * Access to continuous training and professional development opportunities. **Join Us!** If you are a visionary leader with a talent for excellence in hospitality and are seeking a role where you can truly make a difference, we encourage you to apply. Join the Leonardo Hotels family and help us continue creating exceptional experiences for our guests! \*\*\#FrontOfficeManager \#LeonardoHotels \#Hospitality \#HotelCareers \#JobOpportunity \#HotelManagement \#FrontOffice \#Leadership