Customer Support Agent

Description

Job Summary: Provide customer support for services and products, manage accounts, process transactions, and identify suspicious behavior to ensure excellent service. Key Highlights: 1. Customer support for sports betting and casino 2. Account management and withdrawal processing 3. Identification of suspicious behavior and service improvement * Clarify customer inquiries and issues related to company services and products (sports betting and casino) and customer accounts via *chat* and e\-mail; * Review and validate documents submitted by customers; * Process customer fund withdrawal requests; * Escalate specific issues to other departments, such as compliance, payments, and product; * Support other departments to ensure compliance with applicable legal and regulatory requirements; * Identify suspicious customer behavior and report it appropriately; * Propose opportunities to improve company services and products; * Collect and relay customer feedback and suggestions to relevant departments; * Ensure excellent service in all customer interactions