Operations Manager (FinTech)

Description

Summary: Manage and improve day-to-day operational processes, build and document internal procedures, and coordinate cross-functional projects within a fintech company. Highlights: 1. Opportunity to make a significant impact on company operations 2. Shape and grow the payment partner network of a fast-growing fintech 3. Direct exposure to global payment trends and key industry players **About the Client** -------------------- Our client specializes in offering online payment processing solutions tailored for e\-commerce merchants. They provide services that enable businesses to accept various online payment methods, including credit cards and popular electronic payment systems. Additionally, they offer white\-label card solutions, allowing businesses to issue branded prepaid or debit cards in both physical and virtual formats. The company is committed to delivering customized payment processing conditions to e\-commerce businesses worldwide. **Role Overview** ----------------- As the Operations Manager, you will have the exciting challenge of managing and improving the company's day\-to\-day operational processes. This role offers the opportunity to make a significant impact by ensuring that different teams across the organization work seamlessly together. You will be at the forefront of building and documenting internal processes, coordinating cross\-functional projects, and supporting management with operational tasks. This is a hybrid role based in Vilnius, Warsaw, Lisbon, Barcelona, or Cyprus. **Key Responsibilities** ------------------------ * Manage and improve day\-to\-day operational processes across the company and ensure effective teamwork. * Build and document internal processes, policies, and procedures, ensuring they meet regulatory requirements. * Coordinate work between Compliance, Finance, Tech, Partnerships, and other teams. * Support management and shareholders with operational tasks, reporting, follow\-ups, and implementation of decisions. * Identify operational risks, process gaps, and inefficiencies and take ownership of fixing them. * Manage cross\-functional projects from start to finish, ensuring deadlines and responsibilities are clear. * Support the company during audits, regulatory inspections, and license\-related processes by ensuring operational documentation and processes are ready. * Take ownership of ad hoc operational projects from management/shareholders and independently drive them to completion. **Requirements** ---------------- * 2\+ years of experience working in a fintech company with an Electronic Money Institution (EMI) or Payment Institution (PI) licence. * Good understanding of how a regulated payment company works — operations, compliance, internal controls, and governance. * Experience taking ownership of tasks or projects that involve multiple teams and seeing them through to the end. * Comfortable working closely with leadership and shareholders — reliable, organized, and able to turn general direction into concrete actions. * Experience building or improving internal processes, policies, and procedures. * Languages: English C1, Russian C1\. * Experience in fintech. **Key Soft Skills** ------------------- * Strong analytical and organizational skills; able to set up processes where none exist yet. * Excellent communication skills. * Ability to work collaboratively with diverse teams. * Proactive problem\-solving attitude. * Adaptability in a fast\-paced environment. **What We Offer** ----------------- * Opportunity to shape and grow the payment partner network of a fast\-growing fintech company. * Direct exposure to global payment trends and key industry players. * Collaborative, dynamic team environment. * Competitive compensation package.