Job Summary: We are seeking a Tech Lead responsible for managing an Operations Control Center, ensuring service monitoring, observability, and reliability. Key Highlights: 1. Lead and coordinate control and monitoring activities. 2. Implement advanced monitoring and observability strategies. 3. Promote automation and continuous improvement of service reliability. **Timestamp SI** is looking for talents who wish to join a dynamic team ambitious to challenge innovation and adopt the best and most recent methodologies and technologies. **Responsibilities:** Tech Lead responsible for managing the Operations Control Center (OCC), ensuring implementation of monitoring and observability practices and guaranteeing that all applications, services, and infrastructure are properly monitored. * Manage and coordinate OCC and monitoring activities. * Define and implement monitoring and observability strategies for applications, services, and infrastructure. * Ensure all applications and infrastructure components are integrated into the OCC and covered by appropriate monitoring mechanisms. * Define metrics, indicators, dashboards, and operational alerts, ensuring their relevance and effectiveness. * Promote automation and scripting of operational tasks and monitoring processes. * Monitor events, incidents, and problems, ensuring timely analysis, escalation, and resolution. * Ensure compliance with agreed service levels and incident and event management processes. * Support definition and evolution of operational processes aligned with ITIL best practices. * Collaborate with development, infrastructure, and operations teams to identify risks and continuously improve service reliability. * Produce technical and operational documentation, reporting performance, availability, and monitoring quality indicators. **Required Profile:** * Bachelor’s degree in Computer Engineering, Software Engineering, or related field. * Ability to collaborate with technical and business teams, translating operational requirements into monitoring solutions. * Strong written and verbal communication skills. * Experience in technical leadership and/or management of control, operations, and monitoring centers. * Experience implementing monitoring and observability solutions for technology services. * Knowledge of IT operations automation and scripting. * Experience configuring dashboards, metrics, indicators, and operational alerts. * Knowledge of incident, event, problem, and service level management. * Familiarity with ITIL methodologies and best practices. * Experience analyzing application and infrastructure availability, performance, and capacity. **Preferred Qualifications:** * Experience with monitoring, observability, event management, and alerting tools. * Knowledge of cloud environments, infrastructure, networks, operating systems, and databases. * Experience with automation and scripting tools, particularly Python, PowerShell, or Bash. * Understanding of logging, tracing, metrics, APM, and API monitoring concepts. * Experience in critical production environments with high availability requirements. * Experience defining and tracking SLAs, OLAs, and operational KPIs.
João Santos
Indeed · HR
João Santos
Indeed · HR
