Implementation Engineer

Description

Summary: As an Implementation Engineer, you will help customers successfully implement and integrate Amadeus solutions by analyzing requirements, designing solutions, and supporting testing. Highlights: 1. Help customers implement and integrate Amadeus solutions 2. Design and configure solutions, support testing, and guide customers 3. Work closely with customers, project teams, and developers **Job Title** Implementation Engineer **Summary of the Role** ----------------------- As an **Implementation Engineer** , you will help customers successfully implement and integrate Amadeus solutions within their business environment. Working closely with customers, project teams, and developers, you will analyze requirements, design and configure solutions, support testing activities, and guide customers through go\-live and adoption. **Responsibilities** -------------------- * Conduct workshops with customers to understand business needs, processes, and system requirements. * Gather and document functional, non\-functional, and integration requirements. * Design business processes, use cases, and solution scenarios, working closely with development teams. * Produce high\-level solution designs and identify gaps between customer requirements and standard product capabilities. * Lead solution playback sessions and validate proposed solutions with customers. * Support developers with technical specifications and early testing activities. * Configure workflows, business rules, and monitoring applications. * Manage implementation and integration activities to ensure successful project delivery. * Coordinate customer testing activities, including user acceptance, negative, and performance testing. * Deliver project documentation and train key users to support solution adoption. * Provide post\-go\-live support and ensure a smooth transition to support and maintenance teams. * Identify opportunities to improve implementation processes and delivery efficiency. **Requirements of the Ideal Candidate** --------------------------------------- * Experience in software implementation, systems integration, or business analysis. * Ability to gather, analyze, and translate customer requirements into effective solutions. * Understanding of business process modelling and functional solution design. * Experience working with customers and cross\-functional teams in a project environment. * Strong analytical, problem\-solving, and communication skills. * Ability to manage multiple priorities and adapt to changing customer needs. * Customer\-focused mindset with a continuous improvement approach. * Bachelor's degree in Engineering, Computer Science, Information Systems, Business, or a related field, or equivalent experience. * Fluent in English. **What we can offer you** * A complete rewards offer \- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer. * A truly global DNA \- Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. * Great opportunities to learn \- Learning happens all the time and in many ways at Amadeus, through on\-the\-job training, formal learning activities, and day\-to\-day interactions with colleagues. * A caring environment \- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. * A hybrid working model \- We want our employees to do their best work, however the hybrid model works best for them. * A diverse and inclusive community \- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. * A Reliable Company \- Trust and reliability are fundamental values that drive our actions and shape long\-lasting relationships with our customers, partners, and employees. * A critical mission and purpose \- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. **Diversity \& Inclusion** Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. **Be aware of recruitment scams** Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.