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Summary: This role focuses on maintaining high data quality and consistency in key systems, supporting customer needs, and collaborating with various teams in a multinational environment. Highlights: 1. Opportunity to work in a multinational & cross-functional team environment 2. Focus on data quality, consistency, and customer support 3. Collaborative role with various internal and external partners **Job Description** ------------------- Main responsibilities of this position: Follow the processes to maintain data quality in key systems. Seek and gather accurate information to fully support customers. Key Areas of Responsibility * Follow the Core Model in place to maintain the quality of Customer and Europcar Network data in key systems * Maintain an excellent level of data consistency and integrity in key systems * Accountable for a correct analysis on the inputs provided by all Business teams * Manage new customer set\-ups and changes in support of business processes * Accountability for managing the administration of all customer\-related data * Ensuring a correct technical action that fully meets the expectations * Identifying and communicating gaps, queries, and errors * Maintaining a high standard of customer service * Supporting improvement programs * Informing Team Lead of any issues or opportunities with existing activities * Special data related projects as assigned by management External and Internal Partners * Europcar Franchisee Network * RCM and Pricing Teams * Sales \& Commercial Teams * Operational Teams Key Skills * High School Completed * Strong computer skills including basic knowledge of Microsoft office tools / Intermediate knowledge of Excel * Experience with Google tools will be highly valued * Experience with Salesforce will be highly valued * Experience with GDS applications will be highly valued * Previous contact with Business Objects will be highly valued * English Level B2 * Experience on working in a Multinational \& cross\-functional, collaborative team environment * Experience on working on Sales Support function Soft Skills * Good understanding of business processes and able to get autonomy in a consistent way * Has a proactive, “take\-charge” work ethic, showing ambition and a drive to succeed * Excellent team player. Able to work well within the own team, as well as building strong relationships with all other internal and external stakeholders * Accountability towards the performance of the team * Excellent communication skills \- Verbal and Written * Strong ability to meet KPI’s defined * Strong ability to work under pressure due to very short lead times * Flexible but professional approach in contacting with persons from different cultural backgrounds * Strong attention to detail, accountable and focus on the quality of work * Open to changing models, situations and evolving environments * Follow the values of the company with a professional approach **Europcar Mobility Group** Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. *“We help to change the way you move”* is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on\-demand or on subscription, relying on a fleet of more than 250\.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® \- a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® \- a frontrunner at providing low\-cost car rental services in Europe, and Fox\-Rent\-A\-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar\-mobility\-group.com
