Technical Customer Support Representative - German - Lisbon

Description

Summary: This role involves communicating with clients through various channels, assisting with inquiries, and providing basic technical support while collaborating with internal teams. Highlights: 1. Communicate with clients via phone, email, chat, and messaging platforms 2. Collaborate with technical staff to resolve service requests 3. Opportunity for professional growth within the BPO industry Position: Technical Customer Support Representative Location: Lisbon, Portugal Work model: on site Employment type: fixed term (6 months) with possibility of extension / permanent contract **DUTIES AND RESPONSIBILITIES:** * Communicate with clients through various channels including phone, email, chat, and messaging platforms. * Assist with general inquiries, product information, and basic technical support. * Ensure messaging aligns with organizational tone and communication standards across all interactions. * Refer complex issues to appropriate internal teams or higher\-level support. * Work collaboratively with technical staff to address and resolve service requests. * Organize and manage assigned support cases while adhering to team guidelines and priorities. * **REQUIREMENTS:** * Native / fluent in German (C2\) both verbal and written. Fluent in English (minimum B2 level) * Strong verbal and written communication skills across various platforms (phone, email, chat, social media). * Basic understanding of customer service principles and the ability to follow standard procedures. * Ability to handle technical inquiries and troubleshoot common issues with guidance. * Ability to quickly learn new software and technologies * Effective problem\-solving skills and the ability to work collaboratively in a team\-oriented environment. * Organized, detail\-oriented, and able to manage multiple tasks simultaneously. * Willingness to learn and adapt in a fast\-paced or evolving support environment. * **OFFER:** * Opportunity to work with a leading global travel \& tourism brand * Competitive salary with performance\-based incentives * Professional growth opportunities within the BPO industry * Collaborative and supportive work environment * Access to exclusive travel perks and discounts * And many more!