Operations Support Specialist

Description

Summary: Join as an Operations Support Specialist to ensure client success, smooth system operations, and prompt issue resolution within a technological hospitality environment. Highlights: 1. Work in a collaborative team with a great spirit 2. Focus on client-focused problem-solving and operational support 3. Real room to grow in role scope, skills, and career path Are you looking for a new career challenge? Are you eager to work in a technological environment with a great team spirit? Then you're looking at the right place! **Host Hotel Systems** is the largest technology provider for the hospitality sector operating in Portugal, with over 1800 clients. At Host, we create customized solutions for businesses of all sizes \- from hotels and hotel chains to pousadas, hostels and short\-term rental apartments. **Hey!Travel** is the channel management solution trusted by independent hotels and groups across the World. We connect properties to the world's leading OTAs, GDS platforms, and booking engines — keeping rates and availability in sync in real time. We're growing and we need someone sharp, organized, and genuinely passionate about hospitality technology to join the team as an **Operations Support Specialist**. This role is at the core of our day\-to\-day: you'll make sure our clients are set up for success, our systems run smoothly, and every issue finds a fast, lasting fix. **WHAT YOU'LL DO** * Own the day\-to\-day operational support for Hey!Travel clients, handling requests with speed and clarity. * Configure and maintain data across our channel management platform and connected distribution systems, ensuring accuracy across OTA and GDS channels. * Troubleshoot connectivity issues, reservation discrepancies, and content errors — diagnosing root causes, not just symptoms. * Guide clients through system onboarding and implementation, from initial setup to full go\-live. * Build and maintain support resources (FAQs, how\-to guides, process docs) that help clients help themselves. * Collaborate closely with Account Management and Product \& Tech teams to surface recurring issues and contribute to continuous improvement. * Keep structured records of client interactions and issues, turning data into insights about trends and gaps. * Support the rollout of platform updates, new features, and internal process improvements. **WHAT WE'RE LOOKING FOR** **Education \& Experience** * Degree in Hospitality, Tourism, Business Administration, or a related field. * At least 2 year of experience in B2B customer support, preferably in travel tech, SaaS, or hospitality operations. **Skills \& Knowledge** * Fluent in Portuguese and English (Spanish or other languages are a plus). * Solid written and verbal communication — you know how to explain technical things in plain language. * Familiarity with channel managers, OTA platforms, or GDS is a strong advantage. * Comfortable navigating operational systems and tech tools; fast to learn new platforms. * Able to manage multiple priorities without dropping the ball. **Who you are** * Detail\-oriented and organized — you catch things others miss. * A natural problem\-solver who goes after root causes, not just quick fixes. * A team player who communicates proactively and follows through. * Client\-focused, with a genuine drive to help. * Comfortable with ambiguity and change in a fast\-moving environment. **WHAT WE OFFER** * A collaborative, no\-ego team where your voice matters. * Competitive salary and benefits package. * Real room to grow — in role scope, skills, and career path. * Hybrid work setup, based in the Lisbon area. * A front\-row seat to the evolution of hospitality technology in Portugal and beyond. **HOW TO APPLY** Send your CV to **jobs@hostpms.com** with the subject line "Operations Support Specialist Application". We look forward to hearing from you. Salary range for this position is **€20,000 – €25,000** gross per year, aligned with experience and technical expertise Localização do trabalho: Trabalho remoto híbrido em Lisboa