Bellboy

Description

Job Summary: We are seeking a Bellboy to join the Front Office team at a 5-star boutique hotel, focused on intuitive service and excellence in guest reception and assistance. Key Highlights: 1. Join a 5-star hotel member of Leading Hotels of the World 2. A family-like work environment that values individuals and recognizes contributions 3. Participate in an informal and authentic luxury culture project **Description:** ---------------- The Bairro Alto Hotel, a member of Leading Hotels of the World, is a 5-star boutique hotel located in the heart of Lisbon’s historic downtown, nestled between two of the city’s most iconic neighborhoods: the bohemian Bairro Alto and the chic, cultural, and trendy Chiado. As a pioneer of boutique hospitality in Lisbon, distinguished by its informal sophistication, we make the experience of working with us a unique journey. We believe in intuitive service-oriented hospitality, within a family-like atmosphere that values each individual. Our culture is rooted in closeness and recognition. The Bairro Alto Hotel was ranked among the top 10 companies nationwide in the Medium Enterprises category of the People Engagement Survey 2025! Join us in an informal luxury culture project that, today more than ever, must prioritize authenticity, connection to the local community, and environmental awareness. **WHO ARE WE LOOKING FOR?** We are looking for a Bellboy to join our Front Office team! **WHAT ARE THE RESPONSIBILITIES?** * Ensure guest reception and assistance; * Valet parking service; * Delivery and collection of guests’ luggage; * Handle all guest requests (restaurant reservations, transportation, museums, tours, etc.); * Support and execute Concierge procedures; * Maintain up-to-date knowledge of city highlights (restaurants, theaters, museums, activities, etc.); * Manage guest complaints. * Ensure excellent guest reception and assistance, satisfaction, and loyalty. **WHAT ARE WE LOOKING FOR?** * CET in Accommodation Management and/or Tourism; * Proficiency in English and appreciation of additional languages (French, German, Spanish, etc.); * Valid driver’s license and ability to drive various vehicle types; * Minimum 1 year of relevant experience; * Rotating shifts; * Attention to detail and precision; * Customer service orientation and commitment to excellence; * Cross-selling capability; * Excellent communication skills; * Friendliness and empathy in interactions with colleagues and guests; * Principles and practices of autonomy, rigor, responsibility, and commitment; * Good knowledge of Lisbon city. **CONDITIONS** * Health insurance; * Navegante Pass benefit; * Sales incentive bonus; * Comprehensive benefits and incentive plan applicable to all employees.