Bellboy

Description

Job Summary: We are seeking a Bellboy for our Front Office team, responsible for ensuring exceptional guest welcome and satisfaction by managing luggage, valet parking, and various guest requests. Key Highlights: 1. Experience in informal luxury hospitality in the heart of Lisbon 2. A family-like atmosphere and individual appreciation 3. Recognized among the top 10 national companies in People Engagement **Description:** ---------------- The Bairro Alto Hotel, a member of Leading Hotels of the World, is a 5-star boutique hotel located in central Lisbon, situated in the historic downtown area between two of the city's most iconic neighborhoods—the bohemian Bairro Alto and the chic, cultural, and trendy Chiado. As a pioneer of boutique hospitality in Lisbon, distinguished by its informal sophistication, we make working with us a unique journey. We believe in intuitive service-oriented hospitality, within a family-like environment that values each individual. Our culture emphasizes closeness and consistent recognition. The Bairro Alto Hotel was recognized among the top 10 companies nationally, in the Medium Enterprises category, in the People Engagement Survey 2025! Join us in a project embodying informal luxury culture—one that, today more than ever, prioritizes authenticity, connection to the local community, and environmental awareness. **WHO ARE WE LOOKING FOR?** We are looking for a Bellboy to join our Front Office team! **WHAT ARE THE RESPONSIBILITIES?** * Ensuring guest welcome and assistance; * Valet parking service; * Delivery and collection of guests' luggage; * Handling all guest requests (restaurant reservations, transportation, museums, tours, etc.); * Supporting and executing Concierge procedures; * Maintaining up-to-date knowledge of city highlights (restaurants, theaters, museums, activities, etc.); * Managing guest complaints. * Ensuring exceptional guest welcome and assistance, guest satisfaction, and loyalty. **WHAT ARE WE LOOKING FOR?** * CET in Accommodation Management and/or Tourism; * Proficiency in English and added value placed on other languages (French, German, Spanish, etc.); * Valid driver's license and ability to drive various vehicle types; * Minimum of 1 year of relevant experience; * Rotating shifts; * Attention to detail and precision; * Customer service orientation and commitment to excellence; * Cross-selling capability; * Excellent communication skills; * Friendliness and empathy when interacting with colleagues and guests; * Principles and practices of autonomy, rigor, responsibility, and commitment; * Solid knowledge of Lisbon city. **BENEFITS** * Health insurance; * Navegante public transport pass benefit; * Sales incentive bonus; * Comprehensive benefits and incentive plan applicable to all employees.