Inside Sales Specialist

Description

Job Summary: We are seeking an Inside Sales Specialist to strengthen our Sales team, with a focus on customer retention and growth, as well as identifying business opportunities. Key Highlights: 1. Focus on customer retention and growth 2. Development of long-term trust-based relationships 3. Opportunity to impact customer base retention and development We are looking for an **Inside Sales Specialist** focused on Customer Retention and Growth! Do you have 3–4 years of commercial experience in the ICT sector and enjoy building trust-based relationships that deliver long-term value? At ONI Telecom, the Portuguese subsidiary of the Gigas Group, we are seeking an **Inside Sales Specialist** to strengthen our Sales team. We are not just looking for someone to manage a customer portfolio—we seek our next expert in retention and growth, capable of unlocking business opportunities and ensuring an exceptional customer experience, reporting directly to the Sales Director. What will be your impact? At ONI, you will play a pivotal role in retaining and developing our customer base. Your goal? To ensure high satisfaction levels, strengthen long-term relationships, and identify growth opportunities that contribute to both our customers’ success and our business. Your day-to-day responsibilities: **Retention & Loyalty (50%):** Develop and implement loyalty programs, foster enduring relationships, and ensure high customer satisfaction and retention levels. **Customer Management & Growth (30%):** Proactively and closely manage your customer portfolio, identifying needs, upselling and cross-selling opportunities, and promoting adoption of optimal solutions for each business. **Customer Experience & Continuous Improvement (20%):** Analyze customer behavior and satisfaction, develop retention campaigns, monitor performance metrics, and collaborate across departments to ensure a consistent and differentiated customer experience. **What do we value in you?** **Experience:** Minimum 3–4 years in similar roles within the ICT sector. **Technical Knowledge:** Solid knowledge of Cloud, Telco, and Cybersecurity is highly valued, along with experience in technology solutions within SaaS environments. **Market Knowledge:** Familiarity with the technology solutions market, trends, and competition. **Mindset:** Strong customer orientation, ability to build trust-based relationships, proactivity, and commitment to results. **Personal Skills:** Excellent communication, organization, autonomy, and problem-solving focus. Why join ONI? We are part of the Gigas Group—a rapidly growing international group where innovation, customer proximity, and agility are embedded in our DNA. Here, you’ll find autonomy, visibility with senior management, and the opportunity to actively contribute to business growth and customer satisfaction. Are you ready for this challenge? Join a team that believes the best business relationships are built every single day.