Job Summary: We are seeking a passionate Front Desk Agent/Tournant who excels in customer service and teamwork to deliver a memorable guest experience. Key Highlights: 1. Excellent service from check-in to check-out 2. Sharing local recommendations and tips about Lisbon 3. Opportunities for professional growth and development **About Us:** Hotel Esqina Cosmopolitan Lodge Join the Esqina Team: At Esqina, we believe every stay should be a memorable experience. With a personalized and welcoming approach, our hotels offer guests a true immersion into local culture. We are looking for a Front Desk Agent/Tournant to join our team and provide exceptional service to our guests. If you are passionate about customer service, dynamic, and enjoy working in a team, this could be the perfect opportunity for you! Key Responsibilities: • Greet and welcome our guests with a smile and outstanding service, from check-in through to check-out; • Manage reservations and provide support on all matters related to the stay, always paying attention to detail and focusing on the guest experience; • Respond to emails and phone calls, maintaining efficient and courteous communication; • Share local recommendations and tips about Lisbon, helping our guests experience the city like true locals; • Collaborate with the team to ensure seamless operations while maintaining the warm and relaxed atmosphere characteristic of Esqina hotels. • Possibility of working night shifts. What We Offer: • The opportunity to join a modern and distinctive hotel group; • A creative, innovative, and welcoming work environment; • Opportunities for professional growth and development; • Competitive salary commensurate with the role. **Requirements**: \- Availability to work rotating shifts. \- Experience in front office and PMS HOST.
João Santos
Indeed · HR
João Santos
Indeed · HR
