Cash Collection Team Manager – B2B - Germany

Description

Summary: Seeking a BtoB Cash Collection Team Lead for the German market to manage and develop a team, oversee cash collection activities, and coordinate dispute resolution. Highlights: 1. Lead and develop a team of 10+ cash collection agents for German BtoB clients 2. Drive end-to-end cash collection and overdue management for the German market 3. Coordinate dispute resolution and collaborate with internal stakeholders About the Company The company is a European leader in the Services sector. The Group operates across Europe and internationally, serving a diversified customer portfolio ranging from small and medium\-sized businesses to large corporate accounts. The company is looking for a **BtoB Cash Collection Team Lead for the German Market.** Your role As **Cash Collection Team Lead for the German BtoB clients**, you will be responsible for the end\-to\-end management of Cash Collection activities for business customers in Germany. You will lead a team of 10\+ cash collection agents and ensure effective customer follow\-up, overdue reduction, dispute monitoring, escalation and performance reporting. You will work closely with internal teams based in Germany (Finance, Sales, Customer Service, Damage, Tax and Legal teams) to solve all invoice payment blockers. You will report to the global Head of B2B Cash Collection. Your main responsibilitiesTeam management * Manage, support and develop the Cash Collection team in charge of German BtoB scope. * Organize activities, allocate customer portfolios amongst agents and define priorities. * Set individual and collective objectives and monitor performance against agreed targets. * Coach team members and provide support on complex or sensitive customer cases. * Ensure appropriate workload allocation, activity coverage and consistent application of collection procedures. Cash Collection and overdue management * Take full ownership of Cash Collection activities for the German BtoB clients. * Monitor ageing balances and prioritize tasks, based on overdue amounts, invoice ageing, customer risk and business impact. * Ensure timely customer follow\-up by email and phone. * Participate directly in collection activities for high\-value, strategic or complex accounts. * Monitor payment commitments, payment plans and agreed settlement arrangements. * Ensure that each significant overdue account has a clear action plan, owner and target date. Dispute resolution and stakeholder coordination * Identify and monitor disputes and other issues preventing customer payment. * Coordinate their resolution with Sales, Customer Service, and other relevant teams. * Follow up with internal stakeholders to obtain the actions and information required to secure payment. * Escalate long\-standing, high\-value or sensitive disputes. * Maintain collection follow\-up throughout the dispute resolution process. * Identify recurring causes of overdue receivables and propose preventive actions. Reporting and continuous improvement * Monitor key indicators such as overdue levels, ageing, DSO, payment commitments and dispute resolution. * Provide clear comments on key risks, expected receipts and action plans. * Contribute to cash collection forecasts and management reporting. * Ensure that collection activities and customer interactions are properly documented. * Identify opportunities to improve processes, controls, reporting and cash collection tools. Your profile * **Perfect fluency in German** * A correct level of speaking/understanding in English is needed * Ability to use IT tools (Excel, accounting tool, CRM, etc.) * Ability to work under pressure and work with targets * Previous experience managing, supervising or coordinating a team of Cash Collection agents is ideal. Alternatively, team management experience in a Call Center, Shared Service Center, Customer Service, or similar environment is ok. * Good technical knowledge of Cash Collection, Accounts Receivable, Credit Management or Order\-to\-Cash would be a strong advantage, but is not mandatory. * If not already existing, strong willingness and ability to learn Cash Collection processes, tools and performance indicators. * Strong leadership skills, with the ability to organize activities, set priorities, monitor performance and support team development. * Excellent communication skills. * Organized, proactive and comfortable working in a fast\-paced international environment. Job Type: Full\-time Pay: 2,400\.00€ \- 2,500\.00€ per month Work Location: In person