Support Technician/Helpdesk (Sintra Area)

Description

Job Summary: We are seeking a Support Technician to provide customer technical support, equipment installation and configuration, and fault diagnosis across various technology platforms. Key Highlights: 1. Customer technical support and equipment installation experience 2. Ability to diagnose hardware, software, and network failures 3. Opportunity to work with innovative technologies **NEWVISION** We are a company with over 25 years of experience in technological innovation. We understand that even the smallest details can make all the difference, which is why our solutions are designed to make interactions between companies and their customers smoother, simpler, and more rewarding for everyone. We consider Quality—especially product quality—a decisive factor for competitiveness and success in the global market. Our teams are highly qualified across a broad spectrum of specializations, including design, robotics, mechatronics, software development, and data storage. **Required Profile** · Customer technical support experience, preferably in a helpdesk or field support context. · Competence in installing technological equipment. · Ability to diagnose faults across various technology platforms. · Knowledge of Windows, configurations, drivers, service management, Event Viewer, etc. · Basic knowledge of Android, configurations, and application installation. · Log review and validation, error identification. · Familiarity with TCP/IP networking, DHCP, DNS, and Gateway configurations. · WiFi configuration. · Network cabling, patching, and basic router configurations. · Knowledge of remote access tools such as TeamViewer, AnyDesk, and Remote Desktop. · Clear, customer-oriented communication skills. · Organization, autonomy, and sense of responsibility. · Availability for occasional travel. **Qualifications** · Professional training course at Level V or IV in Electronics, or Telecommunications and Networks, or equivalent. **Main Responsibilities** (This description outlines key responsibilities and is for guidance only) · On-site and remote customer technical support, ensuring efficient interventions. · Installation and configuration of equipment associated with customer service systems. · Diagnosis of faults across various technology platforms (hardware, software, and networks). · Ticket registration and tracking in the helpdesk platform (Salesforce). · Testing, validation, and assurance of full functionality after each intervention. · Customer support in equipment usage and best practices. **Applications** · Send your CV to careers@newvision.pt with subject line: Support Technician Salary: €1,000.00 – €1,500.00 per month Work Location: On-site