Service Desk

Description

Job Summary: Milestone is seeking a Service Desk professional to join a telecommunications client, focusing on incident and microcomputer service request resolution. Key Highlights: 1. Incident and microcomputer service request resolution 2. Integration into an experienced and ambitious team 3. Continuous training and career advancement opportunities **Service Desk** Milestone is looking for a colleague with Service Desk experience to join a client in the Telecommunications sector. **What We Value:** * High school diploma or higher; * Knowledge of Windows 7/10/11; * Strong expertise in Windows and macOS operating system support; * Solid knowledge of hardware and peripherals; * Knowledge of HW (PCs and Laptops); * Knowledge of HW \- Printers; * Knowledge of computer networks; * Proficiency with MS Office tools and ITSM tools (Jira, ServiceNow, EasyVista, among others); * Experience with network patching in server rooms; * Proactivity, resilience, quality focus, and rigor; * Capacity for innovation and continuous improvement; * Valid Portuguese driver's license; * Availability for travel; * Ability to work independently, responsibly, and punctually; * Preference for ITIL knowledge or certification; * English conversation skills; * Residence in Greater Lisbon. **Your Mission:** * Resolution of incidents and microcomputer service requests, either on-site or remotely where applicable. * Updating tickets with details of actions performed/verified. * Ability to work autonomously in high-stress environments and sometimes without immediate support. **What You Will Find:** * Top-ranked happiest company in Portugal, according to the Happiness Works Portugal Study, 2025\. * People’s Choice award, Wellbeing Awards 2025\. * A people-centered management strategy focused on employee wellbeing; * Integration into an experienced and ambitious team; * Continuous training and career advancement opportunities; * Competitive remuneration aligned with responsibilities; * An innovative culture focused on technology. If this resonates with you, please share your **CV** with us via email at **jobs.technology@milestone.pt**, referencing MLSTSD07220260327\. "Tomorrow is made of everything we are made of and we can't wait to take you there!" Type of position: Full\-time Work location: Hybrid remote work in Lisbon