IT Service Management based on ITIL V3 - A Pocket Guide

IT Service Management based on ITIL V3 - A Pocket Guide, as new. This Pocket Guide is a concise summary of ITIL® V3. A quick, portable reference tool for this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement. This Pocket Guide is a concise summary of ITIL® V3. A quick, portable reference tool for this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement. Author: Jan Van Bon (Chief editor) Arjen De Jong (co-author) Axel Kolthof (co-author) Mike Pieper (co-author) Ruby Tjassing (co-author) Annelies van der Veen (co-author) Tieneke Verheijen (co-author) Language: English ISBN: OLX does not allow ISBN (see second photo) Publisher: Van Haren Publishing Categories: Information Technology Collection: Best Practice Year: 2007 Number of pages: 166, 21 cm Cover: Paperback Edition: 1st edition Important: - Still available for sale. As soon as it sells, I will remove the listing. - I do not respond to SMS. - I am not interested in exchanges. - Off-topic messages will be ignored. - Hand delivery available in the Tagus Park/Oeiras area. - No cash-on-delivery shipping. - Shipping via CTT, with costs borne by the buyer. - Payment via MBWay, cash, or bank transfer