CAFÉ OPERATOR

Description

Job Summary: The professional will ensure the smooth operation of the establishment, guaranteeing quality and excellence in customer service through attentive and caring interactions. Key Responsibilities: 1. Ensure the smooth operation and efficient functioning of the establishment. 2. Guarantee high standards of quality and excellence in customer service. 3. Foster a welcoming and satisfying experience for each customer. We count on you to **Ensure smooth operation of the establishment:** Carry out and promote the necessary procedures for efficient operations, from preparation to customer service. **Guarantee service quality:** Maintain high standards of customer service quality, delivering a positive and welcoming experience to every customer. **Excellence in Customer Service:** Provide attentive and caring service, ensuring customer satisfaction and encouraging repeat visits. Therefore, bring with you **Affinity with Food Service and Cafés:** A genuine interest in this field, with willingness to learn and grow. **Relevant Experience:** Preferably prior experience in food service, cafés, or similar roles. **Proficiency in IT Tools:** Familiarity with Microsoft Office tools and Winrest software is an advantage. **Technical Training in Food Service/Hospitality:** Technical-professional training in this field is highly valued and considered a differentiating factor. **What we offer you:** * Meal allowance, either as a cash benefit or via Dá Card (whichever option is more advantageous to you); * Telecommunications plan including voice, data, and equipment for permanent employees; * Internal Mobility Programs to foster talent development; * Health and Life Insurance (for permanent employees), with optional extension of Health Insurance to family members under favorable conditions; * Onboarding and initial training program, continuous learning platform, and Financial Literacy Program; * Academic Awards and Merit Scholarships for employees’ children (regular and inclusive education), as well as Holiday Programs during school breaks; * Newborn Welcome Kit for your upcoming baby; * Annual Flu Vaccination, including administration (voluntary participation); * “Somos Sonae” Program, offering psychosocial, financial, and legal support to employees; * Mental Health Promotion Programs and Nutrition Consultations; * Discount and Partnership Program across 300+ leading brands; * Competitive salary.