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Job Summary: We are seeking motivated professionals to join our Customer Support team, where every interaction makes a difference in our customers' experience. Key Highlights: 1. Customer support across multiple areas 2. Collaborative and positive work environment 3. Initial training and ongoing mentoring Do you enjoy communicating, helping people, and finding solutions? Join our team! We are looking for motivated professionals to join our Customer Support team, where every interaction makes a difference in our customers' experience. Your day-to-day responsibilities You will be responsible for providing support and clarifying customer inquiries across various areas, including: Information about campaigns and promotions; Service and tariff management; Billing and top-up clarifications; Support regarding devices and roaming; Referral and information about stores; Handling requests and situations requiring follow-up until resolution. Support is primarily delivered via inbound calls, always backed by team support and opportunities to progress into specialized areas. What we offer Competitive base salary; Health insurance; Initial training and ongoing mentoring; Collaborative and positive work environment; We are looking for candidates with Excellent communication skills and verbal fluency; A passion for customer interaction and problem solving; Good user-level computer skills (Outlook, Excel, Word, and information research). We also value Previous experience in a contact center or customer support role; Basic English language skills. Working Hours Training: 09:00–18:00, Monday to Friday, duration of 60 days (Remuneration: €1020/month). Rotating shifts between 08:00 and 22:00, scheduled across all 7 days of the week with corresponding rotating days off. If you are seeking an opportunity to develop your career within a dynamic, people-focused team, apply now and become part of this project in Castelo Branco!
