Job Summary: We are looking for a professional to welcome customers, manage repair processes, CRM, payments, and support retail operations at the Castelo Branco store. Key Highlights: 1. Integration into a leading multinational company with a customer-centric focus. 2. Human-First culture, valuing diversity, creativity, and proactivity. 3. Opportunity for growth within a dynamic and collaborative environment. #### **Store: Castelo Branco** #### **Your Day-to-Day Responsibilities** * Ensure excellent customer service at any touchpoint; * Receive SPV customers, initiate repair processes and spare parts requests, and become familiar with procedures and the Saveo tool; * Manage the store's CRM independently, offering appropriate solutions based on the customer's situation and coordinating with respective store departments when necessary; * Independently and effectively manage customer waiting situations, handle customer conflicts, and contribute to full customer satisfaction; * Process payments and returns, strictly adhering to cash register and safe procedures while applying and taking responsibility for security protocols; * Inform, train, and assist Resident Customers in autonomous payment (Self-Service Kiosks or Website); * Support Retail in financing arrangements. #### **Who We Are Looking For** * Educational qualification equivalent to completion of 12th grade; * Professional experience of 1 to 2 years; * Good user-level computer skills; * Passion for customers and their needs; * Strong interpersonal and teamwork skills; * Ability to handle stress; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What We Offer** * Integration into a multinational company with competitive salary and variable compensation, tailored to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding and role-specific development; * Well-being policies, including up to 30 annual vacation days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and embrace a Human-First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
