IT Helpdesk Specialist

Description

Summary: Join a growing company as an IT support professional, responsible for user incident resolution, equipment setup, and software management in a dynamic environment. Highlights: 1. Opportunity to join a solid, growing company with a collaborative culture 2. Autonomy and direct influence in shaping the IT Department 3. Ongoing training and professional development At Street Smash Burgers, we believe that the success of a growing brand starts with the people who build it every day. We are a young, ambitious company with a presence in Portugal, Italy, Switzerland, and Spain, combining operational efficiency, innovation, and a strong team culture. With an expanding structure and a dynamic environment, we are looking to strengthen our IT area with an experienced, self\-driven, and results\-oriented professional. **Responsibilities:** * Act as the first point of contact for user incidents and requests. * Troubleshoot and resolve issues with computers, printers, email, passwords, applications, and network. * Set up and configure equipment for new hires (laptops, mobiles, accounts). * Manage user provisioning and deprovisioning, permissions, and access rights. * Install, update, and maintain software across devices. * Log and track incidents in the ticketing system, ensuring timely resolution. * Escalate complex issues to Level 2/3 or specialist teams (systems, networks). * Maintain an accurate inventory of company hardware and software. * Support store technology (POS systems, tablets, connectivity) as new locations open. * Continuously improve support processes and documentation. **Key Requirements:** * 3 years of experience in IT support, helpdesk, or a similar role. * Solid knowledge of Windows environments, Microsoft 365, and common business applications. * Familiarity with ticketing tools and remote support. * Basic understanding of networks, hardware, and user access management. * Strong problem\-solving skills and a patient, service\-oriented attitude. * Ability to juggle multiple requests and prioritise under pressure. * Fluent English and Spanish; additional languages (Portuguese, Italian) are a plus. * A proactive, roll\-up\-your\-sleeves attitude and genuine willingness to help. **What we offer:** * The chance to join a solid, growing company with a collaborative culture and team spirit. * Autonomy and direct influence in shaping the IT Department. * Compensation aligned with experience, plus the company's current benefits. * Ongoing training and professional develop