Job Summary: Customer service professional responsible for customer reception, repair processes, CRM management, and merchandise control, ensuring customer satisfaction. Key Highlights: 1. Integration into a leading multinational company in the sector. 2. Dynamic, collaborative, and human-first work environment. 3. Opportunity for growth and appreciation of diversity. #### **Store: Maia** #### **Your Day-to-Day** * Ensure excellent customer reception at any touchpoint; * Receive SPV customers, initiating repair processes and spare parts requests, while mastering procedures and the Saveo tool; * Manage the store's CRM independently, offering appropriate solutions tailored to each customer’s situation and coordinating with respective store departments when necessary; * Independently and effectively manage customer waiting situations, handling customer conflicts to ensure complete customer satisfaction; * Control merchandise inflow and outflow across different areas and apply anti-theft procedures; * Process payments and returns, strictly adhering to cash and safe handling procedures and taking full responsibility for security protocols; * Inform, train, and support Resident Customers in autonomous payment (Self-Service Checkouts or Website); #### **Who We Are Looking For** * Educational qualification equivalent to completion of 12th grade; * Professional experience of 1 to 2 years; * Good user-level computer skills; * Passion for customers and their needs; * Interpersonal and teamwork skills; * Stress resilience; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What We Offer** * Integration into a multinational company offering competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate successfully integrated into the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative workplace where we value diversity, creativity, and proactivity. We place people at the center of every decision and embrace a Human First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
