Job Summary: Proactive and personalized customer service, solution selling, in-depth product knowledge, and stock management to ensure customer satisfaction. Key Highlights: 1. Integration into a multinational company with a Human First culture 2. Opportunity for professional growth and development 3. Dynamic and collaborative work environment #### **Store: Braga** #### **Your day-to-day responsibilities** * Deliver proactive, personalized, and mobile customer service, laying the foundation for building trust-based relationships that ensure retention of Resident Customers; * Be responsible for solution selling to customers, accurately anticipating and identifying Resident Customers' needs, and supporting them in selecting the optimal solution (product + complementary items + service) to meet their requirements; * Possess in-depth knowledge of the product range and complementary offerings within your department, conveying confidence and professionalism to Resident Customers; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof bars, tool rental, and van rental, among others; * Participate in preparing and implementing OPCOMs, new collections, POGs, podiums, and tops, contributing to the creation of attractive commercial spaces in close coordination with the Store Logistics team; * Contribute to maintaining high stock quality in your department by implementing necessary action plans to address AVS, non-viable items, excess stock, and visual stockouts, ensuring effective communication with the Store Logistics team; * Follow up on quotations, ensuring contact with the customer. #### **Who we are looking for** * Educational qualification equivalent to completion of 12th grade or a Technical Professional Course; * 1–2 years of experience as a sales associate; * Good user-level computer skills; * Strong interpersonal and teamwork skills; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial mindset; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What we offer** * Integration into a multinational company offering competitive salaries and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible working policies; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of every decision and live a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
