Technical Assistant

Description

Job Summary: Receives, verifies, and registers documents, provides information and clarification, processes requests, and manages citizen services. Key Highlights: 1. Citizen and economic agent assistance and clarification 2. Management and organization of citizen spaces 3. Support in service delivery and conflict mediation **Offer Code:**OE202604/0701 **Offer Type:**Open Competitive Recruitment Procedure **Status:**Active **Organizational Level:**Municipal Councils **Agency/Service:**Vila Verde Municipal Council **Employment Bond:**Indefinite-term Public Employment Contract (CTFP) **Regime:**General Careers **Career:**Technical Assistant **Category:**Technical Assistant **Complexity Level:**2 **Remuneration:**1035.63€ **Monthly Supplement:**0.00 EUR **Job Description:**Receive, verify, and register applications, forms, complaints, and other documents submitted in person by citizens, economic agents, and institutions; Provide requested information and clarifications to citizens and economic agents; Process immediate requests to ensure prompt and appropriate satisfaction of citizens, economic agents, and institutions visiting in person; Register and submit electronic forms related to economic activities via the Entrepreneurship Counter (BdE) during in-person service; Collect fees, tariffs, or other payments delivered in person by citizens, economic agents, and institutions; Ensure management and organization of Citizen Spaces (EC), in coordination with the Portuguese Administrative Modernization Agency (AMA, IP), and mediate access to online services provided by the Central Administration to citizens; Inform, clarify, and provide all necessary support to citizens and economic agents regarding requirements for accessing services available at ECs in person; Deliver services provided by the Unified Citizen Support Office (BUA) at Municipal Citizen Shops located adjacent to ECs, thereby ensuring alternative service channels and criteria of proximity, accessibility, and convenience for citizens and economic agents; Promote consumer information, particularly concerning the protection of their rights and encouraging recourse to conflict mediation, as well as collaborating with consumer protection entities and associations; and Provide BackOffice support whenever necessary. **Workplace** **Number of Positions** **Address** **Locality** **Postal Code** **District** **Municipality** Vila Verde Municipal Council 2 Praça do Município Vila Verde 4730733 VILA VERDE Braga Vila Verde **Total Number of Positions:**2 **Quota for Persons with Disabilities:**0