**Help Desk \- Lisbon** Milestone is looking for a colleague with experience in Help Desk/Service Desk functions to join a client in the Telecommunications sector in the Greater Lisbon area. **What We Value:** · Completed secondary education or higher; · Minimum of 3 years’ experience in these functions; · Basic knowledge of computer networks; · Knowledge of MS Windows – macOS; · Hardware (HW) knowledge; · Basic knowledge of computer networks; · Experience performing network patching in back-office environments; · Proficiency with MS Office and ITSM tools (Jira, ServiceNow, EasyVista, among others); · Proactivity, resilience, quality focus, and attention to detail; · Availability for rotating 8-hour shifts between 07:00 \- 22:00; · Valid Portuguese driver’s license; · Proficiency in spoken and written English; · Residence in the Greater Lisbon area. **Your Mission:** · Resolution of IT incidents and service requests, either on-site or remotely where applicable; · Updating tickets with detailed records of actions performed/verified; · Ability to work autonomously in high-stress environments and sometimes without immediate support; · Ability to install, troubleshoot, and resolve IT issues; · Ability to hold conversations in English with end users. **What You’ll Find:** * The #1 Happiest Company in Portugal, according to the Happiness Works Portugal Study, 2025\. * Among the TOP 20 Best Companies to Work for in Portugal, as ranked by EXAME Magazine, 2024\. * Safest Psychological Workplace, awarded by the Wellbeing Awards 2024\. * An Excellent Employer in Portugal, recognized by Human Magazine, 2024\. * A people-centric management strategy focused on employee well-being. * Integration into an experienced and ambitious team; * Continuous training and career development opportunities; * Competitive remuneration aligned with responsibilities; * An innovative, technology-focused culture. If this resonates with you, please send your **CV** to **jobs.technology@milestone.pt**, quoting reference **MLSTHD20251209\.** "Tomorrow is made of everything we are made of and we can't wait to take you there!" Job Type: Full-time