Position: Customer Service Representative Location: Lisbon, Portugal Work model: On site Employment type: Fixed term (6 months) with possibility of extension / permanent contract **DUTIES AND RESPONSIBILITIES:** * Handle customer interactions across various communication channels, including phone, email, live chat, and social media. * Provide clear and accurate information in response to customer inquiries, following established company policies and procedures. * Assist with general questions, sign in problems, and basic technical support. * Respond to incoming customer requests and accurately document relevant case details in the appropriate systems. * Escalate complex or unresolved issues to the appropriate internal teams or higher\-level support as necessary. * Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure. * Offer feedback to improve service processes and contribute to team knowledge sharing. **REQUIREMENTS:** * Native / fluent in **Flemish** (C2\) both verbal and written. Fluent in English (minimum B2 level) * Strong verbal and written communication skills across various platforms (phone, email, chat, social media). * Basic understanding of customer service principles and the ability to follow standard procedures. * Ability to handle technical inquiries and troubleshoot common issues with guidance. * Experience with customer service software, ticketing systems, or CRM tools is preferred. * Effective problem\-solving skills and the ability to work collaboratively in a team\-oriented environment. * Organized, detail\-oriented, and able to manage multiple tasks simultaneously. * Willingness to learn and adapt in a fast\-paced or evolving support environment. * Working schedule: Monday to Sunday: 08AM\-11PM, rotative with 2 days off. **OFFER:** * Opportunity to work with a leading global travel \& tourism brand * Competitive salary with performance\-based incentives * Professional growth opportunities within the BPO industry * Collaborative and supportive work environment * Access to exclusive travel perks and discounts * And many more!