**RESPONSIBILITIES** * Attend to and manage guest needs with courtesy and efficiency * Perform check\-ins and check\-outs quickly and accurately * Resolve customer issues and complaints in a professional manner * Collaborate with other departments to ensure a cohesive guest experience **REQUIREMENTS** * Previous experience as a receptionist in the hospitality industry * Excellent communication skills in Portuguese and preferably in languages such as English and Spanish * Flexibility to work shifts, including weekends and holidays Job type: Full time Experience: * Reception: 1 year (Preferred)