Application Support Engineer with Java or C#

Description

Job Summary: We are seeking a Technical Expert to support, maintain, and evolve eFrame and Aggregator applications, ensuring service stability and user satisfaction. Key Highlights: 1. Ensure support, maintenance, and evolution of eFrame and Aggregator applications 2. Automate deployment processes for efficiency and reliability 3. Contribute to the preparation of weekly meetings with the business **Application Support Engineer with Java or C\#** ================================================= **Hybrid Model:** 2 days per week in Moscavide ️ **Languages:** Fluent English We are looking for a **Technical Expert** to ensure support, maintenance, and evolution of the **eFrame** and **Aggregator** applications, guaranteeing service stability, user satisfaction, and efficient implementation of new technological solutions. **Key Responsibilities** -------------------------------- * Provide functional and technical support to business users. * Manage support requests and information clarification. * Resolve production incidents within defined SLAs. * Diagnose and resolve infrastructure issues in collaboration with Network and Infrastructure teams. * Communicate with business areas during critical incidents. * Automate deployment and configuration processes to increase application efficiency, consistency, and reliability. * Perform application parameterization and installation in UAT environments. * Coordinate application parameterization and installation in Pre\-Production and Production environments. * Support business teams in analyzing and implementing new requirements. * Conduct impact analyses for change requests, validating them with technical leadership and coordinating with infrastructure teams. * Participate in mandatory infrastructure activities, such as Disaster Recovery tests, backup restoration, and certificate renewals. * Develop and execute test plans to validate changes and new implementations. * Ensure compliance with data security, control, and privacy standards. * Contribute to the preparation of weekly meetings with the business. * Perform application capacity management and planning. * Identify and implement FinOps initiatives to optimize infrastructure costs. * Provide support during critical periods, including weekend coverage (up to twice per year). **Technical Requirements** ----------------------- * Experience installing, configuring, and maintaining applications (preferably **eFrame**, by CleverSoft). * Solid knowledge of **Cloud** environments, with focus on **Microsoft Azure**. * Experience with **Shell Scripting**. * Development knowledge in **C\#** and/or **Java**. * Knowledge of security best practices in development and deployments. * Experience with **SQL Server** and/or **MongoDB**. * Familiarity with **CI/CD** and automation tools (preferred). * Ability to troubleshoot in complex, multidisciplinary environments. **Desired Profile** -------------------- * Bachelor’s or Master’s degree in Computer Engineering, Information Technologies, or related field. * Minimum of **3 years of relevant professional experience**, including application support and maintenance in **IaaS** environments. * Strong analytical and problem-solving skills. * Good communication and interaction skills with both technical and business teams. * Results-oriented mindset with commitment to continuous improvement. If you seek a challenge within an international team and a dynamic technology environment, apply now! **What can you expect from us?** Mind\-blowing workplace culture. You will be integrated in a professional, dynamic and collaborative team. **100% Remote opportunities** We want you to have the flexibility to work where you feel most comfortable and productive. **International Career** * You can expect professional growth and to be connect with the world. * We are represented in Portugal, Belgium, Luxembourg, and Denmark. * And with projects in many other countries: Netherlands, Luxembourg, Singapore and in the United States of America (and a lot more is coming…) **Extra Benefits \& Perks** If you wish to work with us and you are outside European Union (good news…) we are a Tech Visa Company, We will help! **As a plus, we provide Health and Life Insurance.**