Second-Line Application Support Technician

Description

Job Summary: We are looking for a Second-Line Application Support Technician to diagnose and resolve complex technical issues and collaborate with diverse teams. Key Highlights: 1. Collaborative and dynamic environment with opportunities for personal growth 2. Focus on innovative IT solutions and talent-driven growth 3. Valuation of ideas and encouragement of creativity Join **DATA Group**! At **DATA Group**, we make technology simple and accessible, creating innovative IT solutions that support clients worldwide. We are expanding in Portugal and believe that growing alongside leading companies is only possible when we also grow with our talents. Here, people are at the heart of everything we do. We value ideas, encourage creativity, and believe every contribution makes a difference. If you seek a collaborative, dynamic environment full of opportunities to surpass yourself, your next challenge may be with us! **Who are we looking for?** Second-Line Application Support Technician **Key Responsibilities:** * Diagnose and resolve complex technical issues related to internal and external applications; * Analyze error logs, application logs, and application behavior to identify root causes of incidents; * Collaborate with development, infrastructure, and vendor teams to resolve incidents; * Manage change requests, bug fixes, and functional improvements for applications; * Document procedures, solutions, and best practices for future reference; * Participate in testing new software versions and updates; * Ensure compliance with defined SLAs for application support. **Mandatory Requirements:** * Minimum 2 years of experience in application technical support roles; * Solid SQL knowledge for data analysis and problem resolution; * Experience with ticketing tools (e.g., Jira, OTRS); * Ability to read and interpret logs and error messages; * Higher education degree in Computer Engineering, Information Systems, Management Information Systems, or equivalent field. **Preferred Qualifications:** * Programming language knowledge (e.g., Java, .NET, Python); * Experience with ERP, CRM, SAP, or banking systems; * ITIL or equivalent certifications; * Proficiency in English (spoken and written). **Work Model:** Hybrid. Submit your application and help us simplify the future together!