What you can expect Supervisors are the leaders responsible for developing teams of assigned Customer Service Representatives (CSR´s) to meet and exceed performance targets and expectations, quality, end\-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, coaching, support, motivation and education on a day\-to\-day basis. What you'll do * Proactively maintain and deliver the required service levels to maximize the productivity in the team to ensure the desired operational margin; * Act with initiative, make things happen and accept responsibility for the results; * Conducting T4I weekly meetings (Team for Involvement, Improvement, Innovation, Increased KSAT); * Provide “real time” support to CSR´s on transactions handling – floor walking support; * Implementing company\-wide management\-approved strategies; * Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions); * Ensure all TP processes, procedures and policies are fulfilled, including but not limited to GDPR – General Data Protection, Regulation, GECSP – Global Essential Compliance, Information Security Policies, HR, etc.; * May perform other duties as requested not specifically addressed in this document. What you'll need * Fluency in written and spoken Dutch is essential for this role; * Higher Education Degree (preferential); * Experience in a contact center or customer service environment. * Excellent written and verbal communication skills with the ability to deliver clear messages; * Strong attention to detail to ensure information is complete and accurate. Benefits * Excellent work opportunity in a dynamic leading multinational company; * Possibility of cooperation with leaders in various industries; * Investment in training and personal development; * Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; * Health Insurance; * Free language courses, sport activities and organized events; * Free healthy meals in the cafeterias, such as soup, bread, salad and fruit. Teleperformance Portugal TP Portugal is **one of the 25 best companies to work for in Europe, according to Great Place to Work®. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!** With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards. TP Portugal continues to grow. Join our team and find your place at TP!