ISPROX - we are a Human Resources Consulting firm specialized in talent acquisition for business organizations. Our goal is to select talent for companies that best value human capital and maintain a people-focused policy. We operate nationwide to be close to our clients and candidates. **Description:** We are recruiting **Customer Support Assistants (m/f) in the Greater Lisbon area** for a rapidly growing company in Portugal's energy sector. We are looking for professionals with experience in **telephone customer service**, and ideally also with **in-person client interaction**, preferably within the energy sector (electricity, gas, or renewable energies). If you enjoy interacting with the public, have the ability to effectively solve problems, and want to be part of a growing company, this could be your next opportunity! **Responsibilities:** * Provide telephone customer support, answering questions about contracts, billing, consumption, and services provided in the energy sector; * Assist in onboarding new electricity, natural gas, or other energy service contracts; * Register and track customer requests in company platforms, ensuring timely processing within established deadlines; * Forward complex cases to technical and commercial departments, ensuring efficient follow-up; * Actively contribute to continuous improvement of customer service by identifying opportunities to enhance support processes; **Profile:** * Previous and recent experience in customer service, preferably in the energy sector (electricity, gas, renewable energy is essential); * Strong communication skills and good active listening ability; * Ability to handle customers in situations of uncertainty or complaints, maintaining a courteous tone focused on resolution; * Proficiency in computer tools (Office, CRM platforms, or similar); * Team spirit, responsibility, and attention to detail; * Organizational and time management skills; * Residence in Greater Lisbon; * Education in fields such as Communication, Customer Service, Energy, or related areas will be an advantage. **We offer:** * **Base salary between €1,050 and €1,200 gross/month**, adjusted according to demonstrated experience and skills; * **Initial fixed-term contract with strong possibility of continuation** and internal growth; * **Hybrid working schedule** (on-site + home-office), promoting work-life balance after the integration and training period; * Integration into a solid and innovative company experiencing strong expansion in Portugal’s energy sector; * Initial and ongoing training focused on excellence in customer service; * Dynamic and collaborative work environment with real career development opportunities. If you are passionate about customer interaction, want to work at a leading company in the energy sector, and are ready to make a difference, **send us your CV and apply now!**