**ITSM Solution Consultant (M/F) \- Lisbon** Milestone is seeking a colleague with experience as an ITSM Solution Consultant for a Telecommunications Operator in the Greater Lisbon area. **What we value:** · Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Management Information Systems, or related fields. · 4 to 6 years of professional experience in ITSM platform implementation projects, preferably ServiceNow. · Proven experience in functional and technical design and implementation of process-based service information systems. · Practical experience with ServiceNow modules (e.g., ITSM, Asset/CMDB, Request). · Residence in the Lisbon Metropolitan Area. **Your mission:** · Actively participate in technology consulting projects, from pre-sales through to production delivery. · Identify, gather, and document functional and technical requirements from business and IT stakeholders. · Design technical solutions on ITSM platforms, preferably ServiceNow, including integrations with monitoring, incident, and performance tools. · Translate business requirements into development specifications for digital solutions, aligned with ITIL best practices and ServiceNow recommendations. · Configure and develop simple components in ServiceNow. · Support the design of ServiceNow solution architecture together with the architecture team and other technical teams. · Hybrid work arrangement. **What you’ll find:** * Top-ranked happiest company in Portugal, according to the Happiness Works Portugal Study, 2025. * Among the TOP 20 Best Companies to Work for in Portugal, as ranked by EXAME magazine, 2024. * Safest Psychological Workplace, awarded by the Wellbeing Awards 2024. * An outstanding employer in Portugal, recognized by Human magazine, 2024. * A people-centered and wellbeing-focused management strategy. * Integration into an experienced and ambitious team; * Continuous training and opportunities for career growth; * Competitive remuneration commensurate with responsibilities; * An innovative, technology-driven culture. If this resonates with you, please send your **CV** to **jobs.technology@milestone.pt**, referencing MLSTITSM24120251209. "Tomorrow is made of everything we are made of and we can't wait to take you there!" Position type: Full-time