A century-old reference in the automotive and mobility sector, Grupo JAP represents 18 automotive brands across more than 60 sales and repair points under CARBY, owns MATRIZAUTO (the country’s largest megastore for semi-new and used vehicles), and holds the master franchise for SIXT rent-a-car in Portugal. Nationally, it is also a benchmark in the market for agricultural and industrial machinery and material handling equipment, through Entreposto Máquinas—the official representative of over 10 brands in this sector. In Africa, the Group operates in Angola, Kenya, Uganda, and Tanzania, where it is an emerging force in the heavy-vehicle (MAN) and agricultural and industrial machinery markets. In Mozambique, under the Entreposto brand, it is a leading provider of mobility solutions—including light and heavy vehicles, agricultural and industrial machinery, and related services. Joining the JAP universe means committing to evolution and diversity—across markets, customers, geographies, people, and teams. If you’re seeking an engaging professional challenge, this project is for you! Responsibilities: - Answer inbound calls from various Group companies, register them, and route them to the most appropriate recipient. - If transfer is not possible, record the contact request electronically so the recipient can respond later. - Screen leads and contacts from chat and route them to the designated team. Profile: - Minimum educational qualification: 12th grade. - Intermediate level English proficiency (spoken and written). - Valid Category B driving license. - Working schedule: Monday to Sunday (2 days off). - Proficiency in Microsoft Office (MS Word, MS Excel, MS PowerPoint, Outlook). We offer: - Integration into a solid and reputable Group, currently implementing multiple growth initiatives; - Training and opportunities for professional and personal development; - Genuine career progression opportunities aligned with performance and demonstrated competencies; - Favorable working conditions and current social benefits (Health Insurance and Life Insurance). Contract type: Full-time Benefits: * Meal voucher/card * Life insurance * Health insurance Experience: * Call center or customer service experience: 1 year (Mandatory) Work location: On-site